Never forget that the customer always wants to feel they have the upper hand in any negotiation. It’s even more true when the biz fails to deliver on a promise. Be honest. Listen. Then play your hand.

Never forget that the customer always wants to feel they have the upper hand in any negotiation. It’s even more true when the biz fails to deliver on a promise. Be honest. Listen. Then play your hand.

If you have a consumer facing element to your business you MUST do this! Walk the Floor. See things through the eyes of a customer, not as someone who works there. Details matter - a lot. See them.

If you have a consumer facing element to your business you MUST do this! Walk the Floor. See things through the eyes of a customer, not as someone who works there. Details matter - a lot. See them.

Alexa, Siri, Google Home. Whatever the device. Whatever the platform. Voice is Coming - and fast. Voice saves us time. Voice is also closest to the consumer. Time and Proximity = WIN! Start now.

Alexa, Siri, Google Home. Whatever the device. Whatever the platform. Voice is Coming - and fast. Voice saves us time. Voice is also closest to the consumer. Time and Proximity = WIN! Start now.

Is the glass Half Full or Half Empty? Your answer supposedly tells if you’re a positive person or negative. To me, it is always Half Empty - & that’s positive. In the Empty Lies the Opportunity.

Is the glass Half Full or Half Empty? Your answer supposedly tells if you’re a positive person or negative. To me, it is always Half Empty - & that’s positive. In the Empty Lies the Opportunity.

Language is intended to be personal. Though people may not always immediately react to it, language matters. Not just the volume or tone, but the words. I is always better than WE.

Language is intended to be personal. Though people may not always immediately react to it, language matters. Not just the volume or tone, but the words. I is always better than WE.