Trent365

Mental Health and Mental Wellness has long had a stigma attached to it.

One potentially positive outcome from this COVID-19 pandemic and subsequent lockdowns and isolation will be an increased awareness of these issues.

Of course, the sad downside is that there will also be a rise in the issues related to Mental Wellness.

In the short term, that will mean a lot of pain for many people.

But in the longer term, hopefully we will all come to have a great appreciation and understanding of the very real issues around Mental Wellness.

#mentalwellness #mentalhealthawareness #mentalillness

There will be some positive outcomes from the global lockdowns and isolation that we are all experiencing as a result of this COVID-19 pandemic.

One of them is an awareness of just how we're connected to everything else.

I'm not just talking about spiritual stuff.

How we are connected to the outcomes of our companies.

How we are connected to the supply chain.

How we are connected to the planet.

Some of these realisations will come as a bit of a shock. We'll want to change them. But that's ok too.

#connectedworld #globalcommunity #selfawareness

Customer Service will be a big winner in the aftermath of this COVID-19 crisis.

Social Distancing will mean limited customers in your store at the same time.

Many will prefer to stick with online shopping where possible.

So you need to make every customer count! You want to increase the average basket size of each customer.

More than ever, Customer Service, in the Post-COVID-19 world, will be the ultimate USP.

#customerservice #customersatisfaction #customerfocus

New ideas are great. At a time of crisis you could argue they are actually essential.

The only thing better than one idea, is many ideas.

The only thing better than many ideas is what happens when you have IDEAS SEX!

It's not as rude as it sounds.

Quite simply, it's just about taking two different ideas, mating them, and seeing what gets created.

It's really how great innovation happens.

So says James Altucher...and I tend to agree with him!

#ideas #innovation #innovativethinking

As countries around the world are closing their borders amidst the global COVID-19 pandemic, many are declaring the end of Globalisation.

The time has come for countries to ensure their domestic house is in order so they can be self-sufficient.

Maybe we need to look a step beyond that...towards De-Urbanisation?

We are seeing the power of local communities supporting each other through this crisis.

If we are going to need to rebuild our world in the aftermath of this pandemic, surely that can be better achieved at the local level?

#communityspirit #rebuilding #localsupport

Whatever you're sharing another person's post, commenting on a post, creating your own videos or writing a blog, your Content Strategy at a time of Crisis, like right now, should fall into one of two buckets.

Deepen Relationships OR Open Gateways.

If you're content isn't doing one of those two things, then you're probably doing it wrong.

NB: Thanks to Julie Bach for the idea!

#contentstrategy #relationshipbuilding #gateway

Virtual Wellness is everywhere right now.

Virtual Meditation. Virtual Yoga. Virtual Healing. Virtual Massage Techniques.

Spa & Wellness businesses forced to close their doors during the global lockdown are offering all sorts of virtual alternatives - for free.

It makes sense. It's a great way to maintain contact with their customers.

Some say after these lockdowns end they will start charging for these virtual experiences.

Good luck! Too late now, we're used to the Free version.

BUT...why not attached an Ad-Supported Revenue Model to your free virtual offerings?

#virtualwellness #virtualcoaching #revenuemodels

Industries are built in this order...

Market - Supply - Ecosystem

The Market demands certain need/want/desire to be met.

Supplies create various products & services to meet that demand.

And Ecosystem forms above & around all of that to support the industry.

That Ecosystem includes Industry Associations, Conferences & various support businesses.

But as an industry matures, the Ecosystem often starts dictating to the Market.

That's dangerous.

Any industry that is not be led & defined by the Market is at risk...especially now.

And and times of crisis, like right now, Suppliers must take their lead from the Market, not the Ecosystem.

#industry #ecosystem #customerfocus

If you can control the access to your business premises, you have the opportunity to create a Safe Haven for your customers. 

Coming out of this COVID-19 global pandemic, Safe Havens are what people will look for in everything they do and everywhere they go.

Start thinking about what type of access controls you need to have in place when your business opens up again to give people the feeling of a Safe Haven.

Temperature Checks for all customers entering your premises.

Hand sanitisers placed around the store.

Social Distancing between customers within your shop.

Service Staff wearing face masks in your restaurant.

Limited numbers in the store.

All of these measure are examples of the sorts of access controls you could put in place to create a Safe Haven.

#safehaven #accesscontrol #postcovid19

Cruise Ships have taken a lot of heat during this COVID-19 pandemic

There's no doubt that they have contributed to the spread of the virus.

But here's a twist, in the event of a global virus outbreak like this one, is there any better place to be in the world..than on an uninfected cruise ship in the middle of the ocean?

If that ship is virus-free and they implement the right processes to keep it that way, where else would you rather be?

#cruiseships #cruiselines #tourism