Isabel talks with Jamie Foster, a trainer for the South Western Ambulance Service in the U.K. They discuss what "transgender" means, which medical protocols are impacted by the caller's gender, and how the EMD can balance getting the right information with giving good customer service.

For Your Information:

U.K. NAVIGATOR: https://uknavigator.emergencydispatch.org/

OED definition of transgender: (adj.) Designating a person whose sense of personal identity and gender does not correspond to that person's sex at birth, or which does not otherwise conform to conventional notions of sex and gender.

OED definition of misgender: (v.) Refer to (someone, especially a transgender person) using a word, especially a pronoun or form of address, that does not correctly reflect the gender with which they identify.

Gendered Intelligence: http://genderedintelligence.co.uk/

Manchester Metropolitan University study on discrimination against transgender people in 2007: https://www.ilga-europe.org/sites/default/files/trans_country_report_-_engenderedpenalties.pdf

TSER (Trans Student Educational Resources): http://www.transstudent.org/

National Ambulance LGBT Network: https://www.ambulancelgbt.org/

Intersex Society of North America: http://www.isna.org/

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