In this episode of Tribute2Happiness podcast I connect with Sarah Metcalfe who is passionate about happiness in the workplace, knowing the positive impact this has on the customer experience. She joined SureFlap in 2010, where she has the responsibility for the company’s customer service and guiding it through extraordinary period of expansion and growth, which includes bringing all European customer service to an in-house contact centre answering customer service queries in 4 languages and in over 17 countries. 

Sarah´s specialties: Customer Service, Customer Experience, Delivering WOW, Happy Working, Happy Workplaces, Salesforce.