It’s impossible to evade criticism nowadays.

 There are simply too many review sites for you to keep anything quiet.  I remember when word-of-mouth recommendations meant so much more before pre-social media days.

Now one harsh comment can spread around the globe instantly.

In today's episode, your host, Kristen Jones, address the social media trolls who do not know what to say, and she shares some tips on when and how to respond to those negative comments.

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