Today we are joined by Phillip Smith, Area 5 Director to talk about the We Honor Veterans Program and Trustbridge Honors.

Today we are joined by Yane Mendoza, Operational Excellence Specialist to talk about the Consumer Assessment of Healthcare Providers & Systems (CAHPS) Survey and the Star Rating

We are joined by Dr. Faustino Gonzalez to talk about having difficult conversations.

Today we are joined by Joe Hamilton to talk about Stress Management and relief techniques.

In today's episode, we will talk with members of the Knowledge Center team about New Employee Orientation.

In today’s episode we are joined by Gina Morency, Resource Specialist and we are going to talk about Time Management. 

Today’s episode is brought to you by Operational Excellence. Operational Excellence, also referred to as OPEX, helps foster Trustbridge’s culture of excellence, enhancing the patient experience by empowering teams to engage in Lean Six Sigma thinking for continuous process improvement. OPEX facilitates the organization’s Quality Assessment Performance Improvement (QAPI) Program and manages our Joint Commission accreditation. As part of the QAPI Program, OPEX manages Trustbridge’s infection control program, monitors patient experience data, and ensures Trustbridge has an up-to-date and clear Comprehensive Emergency Management Plan (CEMP). OPEX facilitates interdisciplinary subcommittees focused on managing each of these areas. They also provide a variety of training courses on Lean Six Sigma methodologies as well as support for organizational improvement projects. OPEX is always happy to answer your questions! Feel free to contact them at [email protected]. 

This episode is all about Palliative Care and VBID for Humana. We also discuss PIC:TFK and AVMED.

This episode is brought to you by Medical Administration.

Resiliency is the ability to overcome challenges of all kinds. 

 We know Hospice work is not easy, and precepting can add a whole other layer of challenges.

 In order to have a successful, fulfilling Hospice career it is essential to develop various “Tools” to promote resiliency in our work. 

Today we are joined by Sue Surmont, Clinical Educator, to discuss the Hospice Medicare Benefit and Hospice Levels of Care.