Truth about Local Government

Care in the UK is at a breaking point. With 70% of local authority budgets consumed by care services, rising costs, and profits flowing to private equity and tax havens, the system is failing the people it’s meant to serve. New research from the Centre for Local Economic Strategies, Centre for Thriving Places, Cooperatives UK and the New Economics Foundation reveals that in just three regions, private care providers extracted £256 million in profit over three years, while care workers, disproportionately women and those from global majority backgrounds are often paid below the Real Living Wage.

In this episode, Matt Masters speaks with Rosie Maguire, Policy and Programme Manager at the Centre for Thriving Places. Rosie has spent the last 15 years helping organisations use evidence to shape strategy, research, and learning. She works with civil society and the public sector to identify goals, priorities, and how insights can inform better decisions. Together, they explore why care has become a commodity, how this extraction undermines communities, and what a fair, community-focused alternative looks like.

In this episode, we tackle a critical but often overlooked aspect of change management in local government: the human element. We’re joined once again by Kevan Collier, Strategic Learning and Organisational Development Lead at North West Employers, to explore how senior leadership teams can better understand the behavioural dynamics that make or break change programmes.

We discuss why technical plans and project timelines aren’t enough, and how neglecting the emotional, psychological, and cultural dimensions of change can lead to resistance, burnout, and failure. Kevan shares practical insights on how to help leadership teams see the bigger picture and how to embed behavioural thinking into the heart of transformation efforts.

Surrey is about to become the national test case for the government’s latest wave of local government reform, and the stakes couldn’t be higher. With two new unitary authorities on the horizon, concerns are growing that statutory pressures and inherited financial challenges could push community services, local assets, and neighbourhood-level engagement to the margins.

In this episode, we explore Strong, Vibrant Communities, a new report from the Surrey Association of Local Councils (SALC), which argues that town and parish councils must play a far greater role in the transition. Drawing on lessons from Cornwall’s successful double‑devolution model, SALC is calling for a Devolution Board, clear frameworks for asset and service transfers, and a programme to establish new local councils in currently unparished areas.

We’re joined by Deborah Sherry, SALC Chair and a councillor at Woldingham Parish Council. With a fascinating blend of private‑sector leadership and public‑sector experience, Deborah brings a unique perspective on what genuine localism looks like, and what Surrey risks losing if it gets this moment wrong. Together, we unpack the opportunities, the risks, and the practical steps needed to ensure residents continue to live in strong, vibrant communities throughout and beyond LGR.

This month’s deep dive into local government reorganisation brings a timely and candid conversation with Rowan Cole, Director at Coal Face Engagement, as we unpack the shifting landscape of LGR and what the latest developments really mean for councils, leaders, and local politics.

Rowan joins me to break down what has changed, why the Government has delayed elections, and how this fits with the ambitions originally set out for reorganisation. We explore the contrast between last year’s confident narrative and the more hesitant signals emerging since December, including which parts of the programme have quietly progressed and which have clearly stalled.

We look closely at the election delay:

• What exactly has been pushed back
• Where the delays are happening
• The official explanation
• And the real‑world consequences for councils trying to plan, budget, and lead through uncertainty

Rowan offers grounded insight into what these delays say about confidence, pace, grip, and political alignment, and whether LGR still resembles a coherent, settled programme, or something more fluid and reactive.

We close with a forward look at what to watch next, the decisions that will signal whether momentum is returning or further drift is ahead, and how councils can stay prepared in a period where clarity is in short supply.

If you’re navigating LGR, advising on it, or simply trying to understand the shifting dynamics, this episode gives you the context, nuance, and practical read‑across you need.

In this episode of Truth About Local Government, we dive into how the London Borough of Newham is turning its Growth Plan into reality. With a strong focus on inclusive economy, community wealth building, and strategic investment, Newham is shaping a future where growth benefits everyone. Joining me is Darren Mackin, Director of Place-Making at the London Borough of Newham, to share what the council is doing on the ground to deliver this vision, the challenges they face, and how they’re engaging residents in the journey.

Local Government Reorganisation (LGR) isn’t just about drawing new boundaries it’s about what happens in the first 100 days when governance design, delegation, and political confidence collide with real-world planning decisions. In this episode, we talk to Rowan Cole, Thought Leader on LGR & Founder and Director of COALFACE, about what truly determines whether reorganisation improves planning outcomes. We’ll explore lessons from Dorset, Somerset, and Northumberland, the early warning signs of drift, and why public trust and democratic legitimacy become operational issues. Plus, we’ll dive into The First 100 Days Playbook and how AI could help councils navigate the chaos.

In this episode of Truth About Local Government, I sit down with Averil Price author of The Legacy Coach: Your Next Chapter, Your Legacy, Your Way, available on Amazon. After more than two decades as a Local Authority Director, Averil made the bold transition to running her own consultancy, Avie Consultancy, where she helps public sector leaders navigate career changes, promotions, or retirement while celebrating the impact they’ve made.

We explore the inspiration behind her book, including how a life-changing brain haemorrhage shaped its themes, and dive into what “legacy” really means beyond job titles. Averil shares practical tools from her coaching practice such as journaling and mind mapping to help leaders clarify their next chapter and define their legacy on their own terms.

Whether you’re a senior leader planning your future or simply curious about creating a meaningful professional journey, this conversation is packed with insights on purpose, resilience, and reinvention.

Key Takeaways:

• Legacy is about impact and intention, not just roles.
• Practical exercises to help leaders reflect and plan their next chapter.
• Why journaling and mind mapping can unlock clarity and confidence.

Connect with Averil:

• The Legacy Coach is available on Amazon
• Learn more about her work at Avie Consultancy and explore coaching opportunities.

In this episode of Truth About Local Government, Matthew Masters speaks with Professor Rafaela Neiva, Professor in Public Sociology at Liverpool Business School and a leading expert in cultural policy and social innovation. Rafaela’s work sits at the intersection of arts, health, and business, shaping strategies that have influenced European Capitals of Culture, improved public health, and driven innovation across sectors. We’ll explore what it truly takes to create a City of Culture, beyond the headlines and branding, looking at the planning, partnerships, and evidence-based approaches that deliver lasting impact for communities and economies.

Transformation in local government is often framed as a necessity driven by financial pressures, rising demand, and the need to modernise services. Yet, despite widespread efforts, success remains elusive. According to ChangingPoint, 70% of organisational change initiatives fail, and only one-third fully meet their intended goals. In this episode, Ashley Roper and Steve Mawn explore what councils could do differently to improve outcomes and embed sustainable change.

Ashley Roper, a technologist and Founding Partner at RPNA, argues that transformation must begin with a clear understanding of outcomes. He warns against the common pitfall of leading with technology rather than purpose. Councils often invest in digital tools without first assessing the needs of citizens or the current state of their IT infrastructure. Roper advocates for a baseline assessment evaluating performance, user perception, skills, supply chain capacity, and business processes. This approach enables councils to identify gaps and align technology with strategic goals.

Steve Mawn, who leads ICT and Transformation at Strata Service Solutions, brings a practitioner’s perspective from a shared service model supporting three councils in the South West. He highlights the importance of governance, flexibility, and long-term planning. Strata’s 2025–26 business plan includes major infrastructure upgrades such as cloud migration, CRM integration, and telephony replacement all designed to support transformation across partner councils. Mawn stresses that transformation must be embedded in operational delivery, not treated as a separate initiative. His team completed thousands of projects last year, with an average support rating of 4.5 out of 5, demonstrating the value of consistent service and staff engagement.

Both guests agree that business readiness and user adoption are critical. Councils must invest in change management, staff training, and communication to ensure that new systems are not only implemented but embraced. The Local Government Association’s transformation programme echoes this, offering councils support to boost capacity and capability, with a focus on data-driven tools and continuous improvement.

The episode also touches on the need for strategic sequencing. Transformation should not begin with structural reorganisation or system replacement alone. Instead, councils should stabilise core services, build internal capability, and then scale change. This phased approach is supported by the Institute for Government, which recommends that councils undergoing reorganisation prioritise “safe and legal” operations before embarking on long-term service redesign.

In this we had the pleasure of speaking with Emma Riley, Head of Strategic Partnerships at Barrett Values Centre, to explore the transformative power of organisational culture. Emma shares insights from her work at the intersection of strategy, leadership, and values, highlighting how culture can be a driving force in successful change processes. The conversation delves into the Barrett Values Centre’s approach to cultural transformation, the role of values in leadership, and how organisations can align who they are with what they do to unlock their full potential. Whether you're leading change, navigating uncertainty, or striving for high performance, this episode offers practical wisdom and inspiration for building resilient, values-driven organisations.