On this week’s episode of The Retail Tea Break podcast, Melissa chats with Steve Dresser, founder of Grocery Insight. Known for his straight-talking approach and sharp eye for detail, Steve lifts the lid on what’s really happening on the shop floor. Together, they explore why honesty matters, the cultural barriers he’s faced and what retailers must confront if they want meaningful change.

Key Discussion Points

• The value of honest, observational insight in a sector often dominated by polished narratives.
• How rising costs, labour pressures and inconsistent standards are reshaping the store experience.
• The persistent disconnect between store teams and central offices and why it harms execution.
• Why culture, communication and accountability matter as much as strategy in driving change.
• The growing tension between retail tech ambitions and the need to fix fundamental in-store operations

Find out more about Grocery Insight here: https://www.groceryinsight.com/

Thank you to Autoaddress for sponsoring today’s episode. You can solve your address data problems with Ireland’s most trusted supplier of Eircode solutions. Improve data quality, reduce manual errors and deliver better customer experiences at https://autoaddress.com/