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TSP Talk Ep42. The Importance of Measuring Your Client Experience
James Davis the Director of the Pax8 Academy in Asia hosts Stephen Spiegel from CrewHu to talk through the concepts of measuring client experience
Stephen explains what CSAT and NPS actually and why they are important, then dives deeply into what levers are behind the numbers to learn and improve your engagements from Clients. He helps us understand what good looks like and what people do to achieve that.
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By Pax8 Academy APACJames Davis the Director of the Pax8 Academy in Asia hosts Stephen Spiegel from CrewHu to talk through the concepts of measuring client experience
Stephen explains what CSAT and NPS actually and why they are important, then dives deeply into what levers are behind the numbers to learn and improve your engagements from Clients. He helps us understand what good looks like and what people do to achieve that.