Last November, Leigh Hopwood, CEO of the CCMA (Contact Centre Management Association), was on the CX Files talking about the 25th anniversary of the European Contact Center and Customer Service Awards (ECCCSAs).

https://cxfiles.libsyn.com/cxfiles/leigh-hopwood-ccma-25-years-of-the-ecccsas

At those awards on November 25th 2025, The Best Customer Service Into Europe award was won (gold) by TUI working with Transcom.

https://ecccsa.com/2025-winners/

Peter Ryan recently called Leo Ooms (TUI) and Dario Bakovic (Transcom) to talk about the award and what it takes to build a BPO partnership that can win a prestigious 'Best in Europe' award...

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Leo Ooms

Head of Customer Services BPO TUI Group

https://www.linkedin.com/in/leoooms/

https://www.tui.com/

Dario Bakovic

Head of Global Accounts EMEA at Transcom

https://www.linkedin.com/in/dario-bakovic/

https://transcom.com/