What if your biggest growth opportunity isn't more leads—but keeping the customers you already have?

On this episode of The Pauline Chilton Show, I sit down with Alex Booth, founder of Huckleberry Consulting and GetCSM, to talk about building high-impact customer success systems that drive retention, recurring revenue, and referrals.

With nearly a decade of experience at Amazon and Microsoft, Alex shares how he went from corporate life to global entrepreneurship—now leading two businesses while splitting his time between Mexico and the Philippines.

We dive into:

• What a Customer Success Manager really does (and why it’s not customer support)
• How companies lose momentum after the sale—and what it’s costing them
• The data and tools that matter most when measuring client success
• Why customer experience is a growth engine, not an expense
• A powerful client story about freedom, trust, and stepping out of survival mode

Whether you're in SaaS, service-based business, or scaling a team—this conversation is packed with tactical insights and inspiring real talk.

Connect with Alex Booth

Huckleberry Consulting: https://consulthuckleberry.com
GetCSM: https://getcsm.com
LinkedIn: https://www.linkedin.com/in/alexander-booth-huckleberry/

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Thanks for listening—and we’ll see you in the next episode of The Pauline Chilton Show!

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