In this episode Bente Vollan, SVP and Global Head of Product Support Concur, talks about how problem resolution can be a positive customer experience. Her organization’s focus is to simplify and improve the customer support experience – to make it easy and intuitive for customers to get their problem resolved and make every interaction a positive one.

Find Bente Vollan | LinkedIn
Find Oliver Huschke | LinkedIn
Learn more about SAP Services and Support

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The post Turn Problem Resolution Into a Positive Experience first appeared on SAP Change Makers.