Receiving a bad client review can feel like a blow, but it doesn’t have to define your business. In this episode, we’ll walk you through a step-by-step approach to managing negative feedback with professionalism and poise. 

Learn how to respond constructively, turn criticism into actionable insights, and even use the experience to strengthen client relationships. 

Whether you’re a seasoned Salon owner or hairdresser or just starting out, this episode will equip you with the tools to turn a challenging moment into an opportunity for growth.