Receiving a bad client review can feel like a blow, but it doesn’t have to define your business. In this episode, we’ll walk you through a step-by-step approach to managing negative feedback with professionalism and poise. 

Learn how to respond constructively, turn criticism into actionable insights, and even use the experience to strengthen client relationships. 

Whether you’re a seasoned Salon owner or hairdresser or just starting out, this episode will equip you with the tools to turn a challenging moment into an opportunity for growth.

In our first episode of 2025, we discuss the importance of creating habits that align with what you want to accomplish. What better time to evaluate your routines and make changes where needed to create new results in the new year!

Lasting success is created and sustained by bridging the gap between your habits and your goals. Whether you’re building new routines, breaking old patterns, or simply seeking clarity, this brief but powerful episode empowers you to live intentionally and achieve what truly matters.

Are you stuck in a cycle of “good enough” in your business? 

This episode is your jolt of reality. We’re diving into the tough truths every business owner needs to hear, sharing actionable insights to help you shake off complacency, refocus your vision, and reignite your passion for success. 

It’s time to level up and lead with impact!

Are you unknowingly creating a negative salon environment? 

In this episode, we take a hard look at toxic leadership behaviors in the beauty industry. 

From poor communication to favoritism and unrealistic expectations, we dive into the signs of toxic ownership and how they affect your team and business. 

Whether you’re a salon owner or aspiring to lead, this episode will help you reflect, grow, and create a thriving, positive workplace.

As a salon owner, creating a competitive and fair compensation package is key to attracting and retaining top talent. 

In this episode, we break down strategies for designing pay structures that balance profitability with team satisfaction. 

From commission vs. hourly pay, to offering benefits and incentives, we cover everything you need to know to build a thriving, motivated team. 

Tune in for actionable insights that will set your salon apart.

Unlock the power of numbers in the hair salon industry!

From understanding your profit margins to mastering client retention and pricing strategies, Why Numbers Matter dives deep into the metrics that fuel success. 

Whether you’re a stylist, salon owner, or beauty entrepreneur, this episode will show you how tracking and leveraging your numbers can lead to sustainable growth and a thriving business.

What makes a hairstylist decide to leave a salon? In this episode, we uncover the emotional and professional reasons behind team turnover in the salon industry. 

From misaligned values and lack of recognition to burnout and chasing bigger dreams, we discuss the untold stories and lessons every salon owner and stylist should hear.

Tune in to learn how to build stronger, happier teams and avoid common pitfalls.

In this episode, we explore strategies and insights for navigating leadership during times of change and uncertainty.

Join us as we dive into real-world examples, discuss mindset shifts, and share actionable tools for inspiring resilience and guiding teams through turbulent times. 

Whether you’re leading your team, a project, or simply looking to improve personal adaptability, this episode will provide practical tips and wisdom to help you thrive in an ever-evolving world.

In Part 2 of our generation gap episode, we continue to take a deeper dive into a common yet often overlooked challenge in salons: the generation gap. 

From different communication styles to evolving beauty trends, managing a diverse clientele and team can be tricky. 

Join us as we explore how salon owners, stylists, and clients from various age groups can connect and collaborate. We discuss tips for fostering mutual respect, keeping up with the latest trends while honoring traditional styles, and how to create a salon environment that feels welcoming for everyone, regardless of age.

In this episode, we dive into a common yet often overlooked challenge in salons: the generation gap. 

From different communication styles to evolving beauty trends, managing a diverse clientele and team can be tricky. 

Join us as we explore how salon owners, stylists, and clients from various age groups can connect and collaborate. 

We discuss tips for fostering mutual respect, keeping up with the latest trends while honoring traditional styles, and how to create a salon environment that feels welcoming for everyone, regardless of age.