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Kendall Ware, keynote speaker and franchise growth coach, joins Zack to share strategies for building memorable guest experiences rooted in authenticity, consistency, and connection. With a deep background in franchise leadership and hospitality, Kendall offers insights on what really drives guest loyalty—and how small moments make a big difference.

Zack and Kendall discuss:

• Sharing authentic leadership lessons through LinkedIn
• Strengthening franchisee and franchisor relationships
• Turning convenience into long-term guest connection
• Using data to uncover and fix operational gaps
• Adapting brand standards to local market needs

Tune in to hear how Kendall’s people-first approach is shaping the future of hospitality.

Thanks, Kendall!

Learn more: 

https://ovationup.com/

https://kendallware.com/

Kendall Ware - Linkedin