You work hard to attract new clients to your business, but what are you doing to keep them? Do you have a solid strategy for customer retention?  According to my next guest, Joey Coleman, this is an area where many businesses fall short. Joey is an entrepreneur, author, and keynote speaker who has helped startups and small businesses, non-profits, government entities, and even fortune 500 companies build loyal, lifelong customers.  In this episode, Joey shares his insights into how customer turnover impacts a company. Plus, he gives us tips from his new book that you can begin implementing right now to improve the experience of your own customers. Get access to the full show notes: FrontRowFactor.com/joey-coleman

#134: Turning Moments Into Memories: How to Never Lose a Connection or Customer

What can we learning about living life, from those fighting for it? 

In 2005, Front Row Foundation began helping kids and adults with life threatening illnesses to have a front row experience at the live event of their dreams. 

We want to help you turn ordinary moments into extraordinary experiences, by sharing stories of others who've done exactly that. 

If you want a deeper dive, check out "The Front Row Factor" book on Amazon.   

Jon

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 Valerie and her 3 best friends have been in love with the Backstreet Boys since they were kids. Valerie never expected her first outing after her final chemo treatment to be Front Row seats to her favorite band in the world!   Listen to Jon and Valerie as they discuss what it was like for her to hear she had one year to live and how she decided that was not going to be her path! Then,  after the event as she describes the laughter, tears, and pure joy of Valerie and her friends on her special day.   Thank you to Valerie's sponsors, Hal Elrod & The Miracle Morning and Jon Berghoff & Xchange, for making this day possible. And thank you to all of the heart and support that made Valerie's day unforgettable!

Valerie's Dream Comes True - BSB Front Row!

Today we bring in a proud member of our FrontRow community, Amber Vilhauer, who is stepping up to support FrontRowFoundation in a really unique way. Amber is hosting a two-day live event June 3-4, 2019 called AuthorUpLive.com with partners Mike Michalowicz (bestselling author of Profit First, The Pumpkin Plan and Clockwork) and AJ Harper (Mike's writer and publishing strategist). Attendees will be given a physical and digital copy of the “tested” launch plan which was designed to sell 10,000 copies of Mike’s next book week one. You’ll get connected with influencers and community at the event. PLUS… $1,000 of each ticket is donated to Front Row Foundation (use coupon code: FRF) – you’ll be making someone’s dream come true. In this episode, Amber challenges all business owners to add a fundraising component to their next launch or event. During a previous launch (AuthenticBusinessSuccessSummit.com), Amber and her company NGNG Enterprises, Inc. (standing for NoGutsNoGlory) donated $10,000 to FrontRow, and her latest venture will surpass that milestone. Enjoy this episode and I hope it inspires you to become a Business Ambassador for your favorite charity. "We can all give more." - Amber Vilhauer

#161: Amber Vilhauer and Mike Michalowicz Leverage AuthorUpLive Event to Donate to FrontRowFoundation

“Every super kid has special powers and it doesn’t require knocking down towers.” These are the wise words from my next guest, 10-year-old Abigail Perez. Abigail is the author of the Amazon best-selling book, How to Be a Super Kid: Six Scoops to Earning Your Super Kid Status. And today, Abigail and her mother, Elizabeth, are joining me to talk about the book and how their family became connected with the Front Row Factor. Plus, we will have a special reading of the book by Abigail herself. This is one episode that you don’t want to miss. Get Today's Show Notes To get access to the full show notes, including transcript, audio and links to resources mentioned, visit FrontRowFactor.com/abigail-perez

#160: How a 9-Year Old Author Uses Her Super Powers to Make the World a Better Place

What do you think about cold showers? Would you be willing to take one each day if it helped ease your anxiety or give you more energy? Today I am talking with my friend, Jesse Harless, author of the book Smash Your Comfort Zone with Cold Showers: How to Boost Your Energy, Defeat Your Anxiety, and Overcome Unwanted Habits. Jesse is also a Life and Recovery Coach, speaker, group empowerment facilitator, and the founder of Entrepreneurs in Recovery. In this episode, Jesse and I will talk about the many different forms of addiction, how they can creep into your life, and what to do about them. Plus, I’ll share some news about the upcoming changes happening with the Front Row Factor Podcast.   Get Today's Show Notes To get access to the full show notes, including transcript, audio and links to resources mentioned, visit FrontRowFactor.com/jesse-harless-heal-your-pain

#159: Avoid Addiction: Heal Your Pain and Find Your Personal Power

Have you ever been in a situation that felt beyond your control? Sometimes it’s difficult to balance when to take charge and when to let go, especially when it comes to a loved one or child.  Today I am talking with Maggie Kelly. Maggie is a certified life coach, certified meditation instructor, podcast host, and founder of the Satsang House in Del Mar, California. Maggie is also the mother of Cole, a 17-year-old who is living with Cystic Fibrosis.  In this episode, Maggie and I talk about what it’s like to raise a child with CF. And we’ll explore the life lessons she’s learned along this journey.   Get Today's Show Notes To get access to the full show notes, including transcript, audio and links to resources mentioned, visit FrontRowFactor.com/klyn-elsbury

#134: Turning Moments Into Memories: How to Never Lose a Connection or Customer

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