<p>So you've generated a lot of warm fuzzies about your brand, but warm fuzzies don't pay for the heat. Digital Commerce and Customer Experience Executive Courtney Wachs talks us through how you evolve your conversation with your customers, how your channels should be an ecosystem not an echo chamber.</p>

So you've generated a lot of warm fuzzies about your brand, but warm fuzzies don't pay for the heat. Digital Commerce and Customer Experience Executive Courtney Wachs talks us through how you evolve your conversation with your customers, how your channels should be an ecosystem not an echo chamber.

Turning Warm Fuzzies into results in Digital Commerce - Courtney Wachs Digital Commerce and CX Executive

Real ecom. Real talk. Commerce Chats takes a look at digital commerce from the viewpoint of the people who run the business -- The back of the house that makes the front of the house look good.

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Turning Warm Fuzzies into results in Digital Commerce - Courtney Wachs Digital Commerce and CX Executive

Turning Warm Fuzzies into results in Digital Commerce - Courtney Wachs Digital Commerce and CX Executive