In this episode of the TWC Home Improvement Podcast, Andy and Joe are joined by Jo Kent at the always busy Millet’s Farm where we have a showroom. We go behind the scenes of the site, chat about the farm’s transformation over the years and explore what it’s like to have a TWC presence in such a fun and community-focused location. 

We talk about:

⚪️ How Millet’s Farm evolved from a working farm into a year-round destination
🔴 Jo's many roles keeping everything running smoothly
⚪️ What it takes to create a welcoming space for visitors and customers alike
🔴 The seasonal events that bring families and communities together
⚪️ Behind-the-scenes stories of the farm’s expansion, from crazy golf to the Illuminate Trail and everything in-between 
🔴 The ways we here at TWC benefit from being part of a lively, local hub
⚪️ How the team balances fun, work and surprises on site
🔴 And the small moments that make working here really special

In this episode of the TWC Podcast, Andy and Joe are joined by some very special guests – Alan, Gerald (from your favourite Prime farming programme 😉) and Deputy Mayor Cllr Jane Doughty – as we explore the heart of Witney’s high street. 

We dive into what makes local businesses tick, the role of community spirit and why Witney continues to stand out. There’s laughs, honesty and the usual fun as we chat about everything from quirky charity events to big developments on the high street. We cover things like:

⚪️ Alan’s thoughts on supporting local businesses and keeping Witney thriving
🔴 Gerald’s take on community initiatives and unusual charity events
⚪️ Deputy Mayor Cllr Jane Doughty on local governance and what’s next for the high street
🔴 How Witney businesses are innovating and standing out
⚪️ The stories behind those pink tractors and other town highlights
🔴 How the community’s voice shapes the future of the town
⚪️ Why local awards and recognition matter
🔴 The importance to us of bringing business back to the high street and supporting local
⚪️ And what makes Witney a small town with a big personality

You really won’t want to miss this one.

In this episode of the TWC Home Improvement podcast, Andy and Joe pull back the curtain on what really happens from the moment a customer places an order to the moment their project is complete. 

The boys go behind the scenes to explore the processes, people and details that make the whole experience as smooth as possible. We cover things like:

⚪️ Why understanding the customer journey is more important for us than chasing sales
🔴 How back office processes impact the entire experience for the homeowner
⚪️ What our workflow looks like behind the scenes
🔴 Common pitfalls that surprise customers (and staff!)
⚪️ Why being transparent with customers builds trust
🔴 How small touches make a big difference in customer satisfaction
⚪️ And a peek at some of the unique quirks that make TWC tick

It’s a fascinating look at the stuff most homeowners never see and why it all matters. It's exactly the thing we wanted to show when we first set up the podcast!

In this episode of the TWC Home Improvement Podcast, Andy and Joe talk all things Witney, Oxfordshire, as they unveil their shiny new high street showroom. 

The boys go behind the scenes of the move, from finding the perfect location to falling in love with the town itself. We cover things like:

⚪️ Why Witney was the perfect location for a high street showroom
🔴 How customer data and “heat maps” influenced the decision
⚪️ What makes a high street showroom different from our other locations
🔴 How the new showroom combines tech, VR and interactive product displays
⚪️ Why supporting local businesses and charities is so important to us
🔴 Our philosophy of “Big enough to cope, small enough to care”
⚪️ Plans for new products, future expansions and more community initiatives
🔴 How personal service and local presence benefit both customers and our staff 

As always, it's a good one!

Come behind-the-scenes with us to look at our growth, community and creating an exceptional customer experience.

In this episode of the TWC Improvements podcast, Andy and Joe are joined by Sara Witham from Evil Empire Marketing – the creative force behind TWC’s social media, events and campaigns.

In this episode, the boys and Sara dive into how TWC brings its personality and values to life online and in the community, why showing the real people behind the products matters, and how viral moments (like what we like to call “Letterbox Gate”) can spark huge conversations. We also talk about some super exciting g new developments within the business like Lucky the Dog and our brand-new showroom in Witney.

We also cover things like:

⚪️ Why does personality matter so much in home improvements?
🔴 How do we balance fun content with serious topics?
⚪️ What’s the story behind Lucky the Dog?
🔴 How did a simple letterbox photo go viral?
⚪️ Why is community involvement so important to TWC?
🔴 What’s happening with the new Witney showroom?
⚪️ How do we choose which charities to support – and why local ones?
🔴 And what does the future of TWC marketing look like?

It’s a good one – get stuck in.

In this episode of the TWC Improvements podcast, the boys are joined by a special guest – Karen Clough, Group Marketing Director at Conservatory Outlet – the manufacturer behind our exclusive product range.

In this episode, we deep dive on our partnership with Conservatory Outlet and chat about everything from dodgy first impressions to exciting product launches and everything inbetween. 

Plus, we take a look at what really makes a great home improvement experience – for us as well as for you the customer.

We cover things like:

⚪️ What makes Conservatory Outlet’s approach so different and why did we pick them?
🔴 Why do we only sell exclusive products?
⚪️ Is a local showroom really that important?
🔴 Why do we love our Extreme collection so much?
⚪️ How does customer feedback shape what we do and how we do it?
🔴 Is a 20-year guarantee really as good as it sounds?
⚪️ Why do we put ourselves through brutal challenges for charity?
🔴 And most importantly what exactly is an open sandwich?

In this latest instalment of the TWC Improvements podcast Andy and Joe run through some answers to our most commonly asked questions here at TWC. 

From triple glazing to soundproofing and from door colours to project timeframes, we talk about all the pressing subjects that you need to know before embarking on your next home improvements project such as:

⚪️ What is soundproofing and do I need it?

🔴 How long will my home improvement take?

⚪️ What’s the difference between double and triple glazing?

🔴 How do I know I’ll like my home improvement?

⚪️ Is this really a good investment?

🔴 What’s the difference between UPCV and composite?

⚪️ What payment options do I have?

🔴 There are so many wheeler dealers - how can I trust you guys?

⚪️ Bonus question: you guess who used to be in a band

In the latest episode of the TWC Home Improvements Podcast, the boys sit down to talk about how we go out of our way to stand out. In such an saturated market, we think it’s so important to go out of our way to create a point of difference for our customers, here’s some of the ways we do that:

⚪️ 20 year guarantee on our products giving you and your family piece of mind when making that big decision - it’s really important to check the small print of whoever you’re going with for your next home improvement!

🔴 A+ rated: the key thing to note here is that it’s not just A rated, it’s A+; you and your property truly are getting the best of the best 

⚪️ Secured by design meaning that security is at the forefront of everything we do

🔴 Local family run company, we always have been and always want to be 

⚪️ Backed a national company with exclusive ranges meaning not just anyone can buy and use our products. But, as we said, we’re proud to be family owned so with us, you get the best of both worlds

🔴 We work with a local network of likeminded companies so anything we can’t do, we know someone who can

⚪️ Visualisation is available to all of our customers meaning that they can see exactly what they’re new home improvement will look like. Sometimes they love it and sometimes they hate it but either way - it’s better to know that before making such a big decision! 

This episode is also packed full of business news and some top tips of things to look out for when choosing your next home improvements company - well worth a listen!

We know how big of a commitment a living space can be

At TWC we’re really proud of the way we work to help the customer in any way that we can and that's what we want to cover in our most recent episode.

(Thankfully) We’ve definitely evolved since setting up the business over 10 years ago and operating from the back of a van. So in this episode, that’s what we wanted to talk about. We cover all things process, how we got there and how we go above and beyond for our customers to make the entire process as easy as possible. From: 

🔴 Planning permission

🔴 Project management

🔴 Customer survey 

🔴 How our independent compliance manager works with us 

🔴 The way we build up trust with honesty and transparency by doing things the proper way 

🔴 How we make the customer part of the project team in a WhatsApp group 

🔴 Our approach to finishing a job in one go before starting another 

🔴 How our showroom gives our customers faith and confidence in us

The TWC Christmas Grotto experience is returning for its second year on the bounce, with Santa Claus appearing at the showroom throughout December

In this episode find out more about what we've got in store for the children of Swindon and surrounding areas including lots of new activities for little ones and their adults including: 

🎄 Meet Santa's elves in the Festive Village
💫 Make magical reindeer food in the Reindeer Shed
🎨 Create a festive craft in Mrs Claus Craft Cabin
🎅🏼 Get some all important one on one time with Santa in the Grotto
👀 Or if the Grinch is more your guy, he'll be making a special appearance on the 15th Dec
🧸 Choose their very own gift from Santa’s Toy Shop
🎁 Buy some accessories for their Elf on the Shelf in the Red Door Elf Shop
📸 Plus have lots of photo opportunities too!

Book your space now 👉 totallycrazy.co.uk/santa