Today we talk with Ted Nardin, Founder and CEO of Ideal Dialogue, about the science of customer service - is there a prime directive? We also talk about Comcast's infamous 'phone call from hell' and how to avoid making the same mistakes.

Host: Tonya Hall

Guests: Frank Eliason, Ted Nardin, and Augie Ray

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Leo & Sarah turn your iPad into a mobile office using, OneNote, Microsoft Office, Any.do, Lastpass, and more!

Hosts: Leo Laporte and Sarah Lane

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Google Glass can steal your passwords, Ransom-ware gets easy, Cryptolocker hack, Snowden data changed terrorist behavior, your car can be hacked, Pwnie Express spy in a box, and more.

Hosts: Fr. Robert Ballecer, SJ, Curtis Franklin, and Brian Chee

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China forbids more U.S. software, Xiaomi ships more smartphones than Samsung in China, Square to buy Caviar, Microsoft and Apple update OS developer kits, will the U.S. ban in-flight cell phone calls?, and a hacker infiltrates the communications systems on an airliner.

Host: Sarah Lane

Guest: Iain Thomson

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Kevin Rose is a Partner at Google Ventures and founded Digg, Revision3, and Milk. He also was a co-host on TechTV's "The Screen Savers".

Host: Leo Laporte

Guest: Kevin Rose

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Google reports child pornography possession in Gmail, Square payment service acquires food delivery service Caviar, Symatic and Kaspersky Lab banned from being purchased by the Chinese government, NY hotel holds deposit ransom in case of negative Yelp reviews, and more.

Host: Mike Elgan

Co-Host: Lindsey Turrentine

Guests: Mary-Ann Russon and Jason Del Rey

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Specious click bait, scrapping the barge, Twitter anxiety, and more.

Host: Leo Laporte

Guests: Mark Milian, Lindsey Turrentine, Allyn Malventano, and John C. Dvorak

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What to look for when buying a hard drive, hands on with the OnePlus One phone, the life expectancy of smartphones, is it possible to move apps to an SD card on an Android phone? And more.

Host: Leo Laporte

Guest: Chris Marquardt

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Apple's Beats acquisition is final, the difference between unlocking, jail-breaking and rooting your phone, choosing a low cost tablet, and your calls.

Host: Leo Laporte

Guests: Scott Wilkinson, Johnny Jet, and Dick DeBartolo

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The "Happy Birthday" copyright case, copyright infringement in the video game industry, Adam Carolla vs. podcast patent trolls and more!

Host: Denise Howell

Guests: Franklin Graves, Jack Lerner, and Adam Sanderson

Photo credit: Paul Downey

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