Flowcharting isn't just useful for manufacturing processes. We can use them in lots of ways to help us with design of products and to identify quality characteristics.  After all, products are used by people, and the way in which they use them is a process. 

• compare ideal vs. actual flowcharts 
• identify where there is disagreement about correct sequence or steps 
• identify common mistakes/problems at each step to mistake-proof the process and design
• analyze cycle time, look for holds or delays, find the critical path 

We also talk about specific flowchart analyses and how they can be used to analyze the User Process for Design. 

• Cost-of-Poor-Quality
• Critical-to-Quality
• Value-Added Analysis
• Deployment Flowchart

Visit the podcast blog for a graphic of common symbols of flowcharts.

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ABOUT DIANNA
Dianna Deeney is a quality advocate for product development with over 25 years of experience in manufacturing. She is president of Deeney Enterprises, LLC, which helps organizations and people improve engineering design.