The IT-OT Convergence

Jason discusses relationship building between IT and OT executives and the importance of realizing they share a common goal: safety.

01:59      The drivers in IT and OT are very different.

05:04      There is commonality in IT and OT security – networks, endpoints, firewalls.

09:02      Train OT professionals in security; that’s how you get the whole package. 

10:34      Come with a mindset of partnership and build relationships at the executive level.

12:39      OT execs will invest in the security relationship if you can show them value to the organization.

Jason Haward-Grau Interview Transcript

Marketing Cybersecurity — Stories, Metrics, and Technology

Vasu talks about her journey from engineer to CMO, winning hearts and minds through storytelling, and not needing to put any man down to raise a woman up.

04:44       An unusual path from Engineer to CMO

07:12       Marketing is storytelling, inspiring, and explaining.

12:47       In a breach it is the attacker who must be held accountable not the CISO and the organization.

17:29       Data is great, but marketing is about winning hearts and minds.

19:56       Three marketing measures: influence, engagement, and opportunity.

23:37       Cybersecurity needs cognitive diversity because the hackers and the customers are diverse.

Interview Transcript with Vasu Jakkal

Collaboration, Culture and Confidence

Olivia talks Mailchimp corporate culture, the need for collaboration in cybersecurity, and how women must shed their doubt and insecurity.

06:55       We need to stop viewing security as a competitive landscape and start collaborating.

10:11       Mailchimp’s absolute customer focus.

13:25       Security is a male-dominated field but has so much to offer women.

15:14       Women must get over the insecurity they impose on themselves. You will be successful if you work hard.

18:30       Mailchimp’s unusual but wonderful corporate culture.

Olivia Rose Interview Transcript, October 2019

Bias in AI

Helen talks about the dangers of assumption and generalization in AI and ML and how diversity is key in avoiding this.

02:17       Before the technology gets well developed, we have the opportunity to avoid assumption and bias.

05:10       AI and ML provide a risk that we’ll create lack of choice for people.

07:12       You cannot generalize about a generation.

09:12       Diversity is key in avoiding bias: have a diverse workforce and have a variety of data sets.

11:10        We need a human QA check in the process, not for technical accuracy, but for societal accuracy.

Helen Patton Interview Transcript, October 2019

The Evolving Role of Ethics in Technology

Fiona discusses ethics in technology, data as the price, and the danger of ignoring the end user for companies.

05:13       Is cybercrime being redefined by tech ethicists?

10:31       Younger generations are complacent about their data as the price of admission, but companies should not abuse this.

14:46       No enterprise wants to be the first to set the ethical bar because it could put them at a competitive disadvantage.

16:33       Companies that ignore these issues and don’t respect the ultimate end user might end up regretful.

18:00       There has been progress in the field of tech ethics, but it is slow.

21:52       Technologists need to educate the broader population on how to use technology advantageously.

Fiona McEvoy Interview Transcript

Strategy, Navigation, and Execution in AI

Shalini talks strategy for start-ups, bias in AI and machine learning, and tackling diversity in the societal systems that assign value.

04:32       The number of people who know AI and know how to use it needs to increase dramatically.

08:43      An experience of bias led Shalini to wonder how we challenge machine learning bias; it is hard enough with humans.

14:38       It is imperative for leaders to understand the ethics and consequences of their AI offerings. 

17:36       We need to be aware of where we are, where we wish to go, and what the gap is between.

20:46       We need to approach diversity by tackling the systems that assign value to gender, skin color, background, etc.

Shalini Trefzer Interview Transcript

Context + Value = Informed Decision Making

Gary talks about CISOs as business executives specialized in security and risk, understanding context and value in decision making, and the unique environment municipal organizations inhabit.

03:40  CISOs are increasingly making business decisions and viewed as business executives. 

05:06  Communication is key in understanding context and value. Then you must evangelize.

11:22   Tactical versus Strategic. CISOs will be forever stuck in tactical unless you get the business engaged with you.

16:19   Municipalities are unique – and that’s what makes them perfect ransomware targets.

Gary Hayslip Interview Transcript

Battling Cybersecurity’s Bias

Dinah talks about the bias faced by women, the gradual increase of women in tech, motivating a team, encouraging risk, and her own personal journey.

03:20            How the bias and bullying faced by women in tech turned into a blog and a community: Code Like a Girl.

06:45            The discovery that bullying contributed to her depression.

08:50            Shared her story of depression to help others seek help.

12:48            If you take away the safety net of a test team, your software developers are going to do a more thorough job.

20:20            Women in tech are increasing and they are giving young girls a role model. If you can’t see it, you can’t be it.

24:04            If your staff are encouraged and motivated you will have a high-performing organization.

Dinah Davis Interview Transcript

The surprise challenge of digitization for CMOs

Kristina talks about how the CMO’s role has been redefined by digitization. She covers the privacy issues surrounding unstructured data, the role of employees in social media, and the need to partner across the organization.

03:35       The challenge of data for CMOs.

05:44       Hiring the right talent. CMOs today may be looking for data scientists not project managers.

08:59       CMOs need to remember it’s not just about enabling consumers but also enabling their last mile employees.

14:22       The CMO’s role has been redefined by digitization — they need to help the organization understand the new realities.

15:59       CMOs musn’t bypass their  security and privacy teams in their haste to exploit digital.

21:13       Piggybacking on employees’ social media following to promote the brand can come with pitfalls.

Kristina Podnar Interview Transcript – September 2019

The Human Element: Cybersecurity’s Weakest or Strongest Link?

Malcolm talks about the people perimeter, simplifying to manage risk, and trust as a function of competence and character.

03:58       Humans are a weak link and a strong link. Don’t blame the end user.

05:11        It is possible to change end-user behavior.

08:55       Simplify because complexity increases risk.

11:49        Roundabouts can teach us how to present information and manage risk.

16:26       Trust is a function of two things: competence and character.

Malcolm Harkins Interview Transcript – September 2019