UC & C Huddle

What makes a SIP trunk provider leave a platform they've used for years? In this episode, we sit down with Cody Robinson from IZT Cloud to find out.

After the "3CX debacle," IZT Cloud needed a white-label UCaaS solution that was actually stable, scalable, and open to partner feedback. They found it with Yeastar. Cody shares why Yeastar was "the only solution that could handle all our requirements" — from self-scheduled upgrades and open APIs to the YCM platform that makes provisioning as easy as one click.

[02:20] Why IZT Cloud Left 3CX & What Makes Yeastar Different

[06:15] YCM Platform, Open APIs & One-Click SIP Trunk Provisioning

[11:00] AI Receptionist in Action: "It Speaks Russian Better Than I Do"

[16:10] Customer Feedback on AI: ROI, Pricing & Real-World Use Cases

[19:00] What Marketing Support Actually Helps Partners

[21:15] Final Thoughts & What's Next for IZT Cloud

We’d love to hear your voice on this episode or anything about our UC & C Huddle podcast. Want to be the next guest?  Got any topics you want to hear in future episodes? Whatever it is, feel free to drop a comment or contact us through the ways below to tell us!

Save up to 30-40% on SIP trunking costs with Yeastar’s Trunk Sharing — the smarter way to centralize and scale your operations. We’ll also break down what ITSPs need, from centralized management, API integrations, to softphone solutions — plus an exclusive look at what’s coming next for ITSP growth.

Whether you’re an ITSP, service provider, or UC enthusiast, this episode is packed with actionable insights to help you boost margins and streamline operations. Tune in now!

We’d love to hear your voice on this episode or anything about our UC & C Huddle podcast. Want to be the next guest?  Got any topics you want to hear in future episodes? Whatever it is, feel free to drop a comment or contact us through the ways below to tell us!

Happy 2025! As the Chinese New Year approaches, join us for a special year-end review brimming with good wishes.

In this episode, we reflect on the remarkable achievements of 2024, uncover the secrets behind our impressive growth, and give you an exclusive preview of the exciting features coming in 2025. Plus, we'll share Yeastar's goals for the year ahead.

Don't miss out!

We’d love to hear your voice on this episode or anything about our UC & C Huddle podcast. Want to be the next guest?  Got any topics you want to hear in future episodes? Whatever it is, feel free to drop a comment or contact us through the ways below to tell us!

As we near the end of 2024, it's time for an annual wrap-up!

In this episode, we discuss features that were postponed from the roadmap — outbound messaging, AI, multi-timezone support...We’ll explore the reasons behind these delays from an insider's perspective, shedding light on the considerations that influenced these decisions.

Curious about any specific features? Tune in for exclusive details on what’s coming next!

Schedule feature roadmap based on customer needs for better prioritization.

Develop AI solutions cautiously to ensure compliance and protect customer interests.

Based on market research, prioritize features that satisfy the needs of core target customers.

The universality of features will also influence their priority and release schedule.

We’d love to hear your voice on this episode or anything about our UC & C Huddle podcast. Want to be the next guest?  Got any topics you want to hear in future episodes? Whatever it is, feel free to drop a comment or contact us through the ways below to tell us!

In today's digital era, the traditional hotel phone system finds itself in a somewhat awkward position. So how to push my business forward?

Drawing on the experience with Yeastar's new hotel module, Jason and Ramon share flexible strategies tailored to 3 different hotel tiers. The hotel market still brims with opportunities, highlighting the need for an integrated, lightweight, and cost-effective phone system.

If your business intersects with the hotel industry, this episode is a must-listen.

• Why is the upcoming hotel module so well-accepted?

We’d love to hear your voice on this episode or anything about our UC & C Huddle podcast. Want to be the next guest?  Got any topics you want to hear in future episodes? Whatever it is, feel free to drop a comment or contact us through the ways below to tell us!

• Email: [email protected]

What we've been working on during the summer break? Absolutely there are something new!

In this episode, Jason and Ramon unveil the highly-anticipated Auto Dialer feature. They'll explore the intricacies of the outbound call center solution, discussing its call mechanisms, AI power and its impact across various sectors.

If you're interested in the future of Yeastar's voice channel, this episode is a must-listen. Join us for an exclusive behind-the-scenes look!

[00:10] Summer Wrap-Up: What have we been up to during the break?

[04:24] Future Plans: What's next for Yeastar voice channel?

[06:00] Behind the Scenes: Why does outbound call center take so long?

[15:11] Strategies Unveiled: 4 calling strategies for outbound call centers.

[36:04] Random talking about AI in Auto Dialers.

[42:09] Outbound Call Center in the Real World：Car dealership, service provider promotion, and more use cases.

We’d love to hear your voice on this episode or anything about our UC & C Huddle podcast. Want to be the next guest?  Got any topics you want to hear in future episodes? Whatever it is, feel free to drop a comment or contact us through the ways below to tell us!

• Email: [email protected]

Can hosting solutions be a real money-maker? Absolutely! So, what's the secret to cashing in? 

In this episode, Ramon and Jason will dive into the booming cloud trend and check out how it could pay off for small and medium-sized businesses. They'll spill the beans on what to think about before switching, picking the right PBX, and even give you a price breakdown. 

This episode is your go-to guide if you're thinking about going cloud.

• [02:34]   Do you have to get into the cloud business?

We’d love to hear your voice on this episode or anything about our UC & C Huddle podcast. Want to be the next guest?  Got any topics you want to hear in future episodes? Whatever it is, feel free to drop a comment or contact us through the ways below to tell us!

• Email: [email protected]

How do I work with an ISP?

As the global promotion of cloud PBX continues to gain momentum, this question grows in significance. That's why we've brought in a true ISP expert, Lily Zhang from Cocoa Oriental, who will be sharing her insights on typical ISP cases, important project considerations, and 6 useful tips for vendors looking to collaborate with ISPs.

If you're searching for collaboration opportunities with ISPs, this episode is a must-listen. Don't miss out on your chance to gain the inside scoop!

[ 10:28 ] How ISPs do their jobs?

[ 13:47 ] What's the 3 main types of ISP clients?

[ 18:58 ] How do ISPs tier the plans for different entities?

[ 23:22 ] What is ISPs' expectation for distributors? 

[ 43:05 ] Public Cloud vs. Self-hosted Cloud: Which one does an ISP prefer?

Lily Zhang, the Global Sourcing and Pricing Manager at CoCoa Oriental Network Limited. CoCoa Oriental Network is a leading ICT service provider dedicated to providing high-quality end-to-end WAN solutions and integrated IT network services in Mainland China, Taiwan and Hong Kong. 

To learn more about Cocoa Oriental Network, please visit their website. 

Follow Lily's LinkedIn at @Lily Zhang.

We’d love to hear your voice on this episode or anything about our UC & C Huddle podcast. Want to be the next guest?  Got any topics you want to hear in future episodes? Whatever it is, feel free to drop a comment or contact us through the ways below to tell us!

• Email: [email protected]

Quick question: Was 2023 hard for you? If your answer is yes, then this episode is a must-listen!

In this episode, Jason and Ramon discuss how Yeastar and other major industry players, like VTech, Mitel, and 3CX, dealt with the tough economic conditions — their business strategies, and how the market responded. They're also joined by David Searles, a senior MSP in the UK, to shed light on this topic. Don't miss out on this exclusive conversation.

• [ 03:13 ] How did Yeastar react to the challenging 2023?

David Searles, a senior network engineer at PNTS (Professional Network Technology Solutions Ltd). PNTS is an IT Services Provider, founded by industry professionals who have over twenty years of experience, providing support and consultancy to small and medium-sized companies from all over the United Kingdom.

To learn more about PNTS, please visit their website. Follow David's Linkedin at @David Searles.

We’d love to hear your voice on this episode or anything about our UC & C Huddle podcast. Want to be the next guest?  Got any topics you want to hear in future episodes? Whatever it is, feel free to drop a comment or contact us through the ways below to tell us!

• Email: [email protected]

As more and more businesses are moving their communications to the cloud, we've seen the rise of UCaaS, which is a completely different business realm and requires a new mindset.

So in today's episode, we will highlight some common concerns we've encountered from people who want to capitalize on the cloud opportunity but haven't made the move, like how to navigate the transition? How to sell cloud PBX? Listen now and join the discussion.

• How to help end customers overcome infrastructure issues to transition to the cloud?   (05:22)

A candid conversation with a senior ITSP. If you are interested, stay tuned so you don't miss out!

We’d love to hear your voice on this episode or anything about our UC & C Huddle podcast. Want to be the next guest? Got any topics you want to hear in future episodes? Whatever it is, feel free to drop a comment or contact us through the ways below to tell us!

• Email: [email protected]