UC Today

With a wave of retirements about to hit workforces, companies have to be prepared to keep avenues open for experienced workers who want to adapt to AI, and to teach junior workers so they can still learn the core skills that AI now performs.

Key takeaways include:

• The day-to-day challenges this shift will bring
• What kinds of responses can HR leaders experiment with to protect and grow expertise amid rising retirements and AI reshaping on-the-job learning?
• What expertise will look like in an AI-enabled workplace
• How to frame the skills and expertise issue so people in the boardroom take action.

Subscribe to the UC Today channel for more interviews with HR experts on trends shaping the future of work.

Join Kieran Devlin from UC Today as he sits down with Chris Stapenhurst, Director of Product Management at Arctera. If you are navigating the complexities of modern compliance and data governance, this conversation highlights exactly why the "build it yourself" model is becoming obsolete.

As data volumes explode and regulations tighten ahead of 2027, the traditional on-premise data center is struggling to keep up. Chris Stapenhurst explains that AI is incredibly power-hungry - noting that large tech companies are even purchasing nuclear power stations to fuel data centers - and most firms simply cannot manage that level of hardware overhead on their own.

In this insightful discussion, Kieran and Chris break down the critical role of elasticity in the AI era. They discuss why "building for tomorrow" often leads to wasted budget on unused capacity, and how SaaS models offer a smarter alternative.

Key discussion points include:

• The Power of Elasticity: Understanding how cloud infrastructure allows organizations to "burst" up resources to meet immediate AI processing demands and shrink back down instantly, ensuring you only pay for what you use.
• Data Governance & Hygiene: How Arctera aggregates and normalizes content from disparate sources (whether on-prem or cloud) to create the clean, accessible data foundation required for accurate AI insights.
• Agility Through SaaS: The compliance advantage of a SaaS model, which delivers seamless quarterly updates to address new regulations without the costly downtime and IT resource drain associated with upgrading on-premise systems.

Next Steps:

Are your infrastructure and compliance strategies ready for the next wave of AI regulations? Visit the Arctera website to learn more about their cloud-native solutions.

AI is no longer experimental. From Microsoft Copilot to Zoom AI Companion, AI is now embedded across enterprise collaboration platforms - and leaders are under pressure to deploy it at scale.

But here’s the challenge: the pace of innovation is outstripping traditional governance models. New behaviors are emerging. AI-to-AI interactions are happening. Shadow AI is spreading. And regulators are watching closely.

In this exclusive UC Today interview, Rob Scott sits down with Devin Redmond, CEO of Theta Lake, to unpack what modern AI governance really looks like - and why moving from guardrails to scalable governance is now mission‑critical for CIOs.

In this conversation, we explore:

• Why AI has moved from pilot projects to production pressure
• The innovation paradox facing today’s CIOs
• Why blocking AI often increases enterprise risk
• What real AI governance maturity looks like#
• How to monitor human‑to‑AI and agent‑to‑agent interactions
• Why regulators are intensifying scrutiny
• What CIOs should demand from their AI vendors

Join our host Kristian McCann and CEO of UC Today Rob Scott as they wrap up the final episode of the Microsoft Teams Show. Alongside Tom Arbuthnot, and our panel of regular guests, Kevin Kieller, Satish Upadhyaya, Amanda Sterner, and Ryan Herbst, the team reflects on seven years of Teams’ evolution—from Skype for Business to a hub for AI-driven collaboration.

In this final episode, the panel examines Teams’ journey, milestones, and the rapidly growing role of AI in workplace collaboration.

Key Highlights:

Teams Evolution: From Skype for Business to Teams Phone, breakout rooms, and Teams Rooms, the panel discusses how user needs and adoption have shifted over time.

AI and Copilot Integration: The team explore how AI agents and Co-pilot are reshaping workflows, knowledge management, and team productivity across enterprises.

Competition and Innovation: The show discusses how competitors like Zoom, Slack, and Cisco have influenced Teams’ features, adoption, and strategic positioning.

Future of Collaboration: Our panel give predictions for voice-driven AI interfaces, immersive meetings, and the next frontier for Teams in a post-pandemic, hybrid workplace world.

Next Steps: Stay tuned for upcoming UC Today shows on AI, productivity, and employee experience.

Join host Kieran Devlin from UC Today for this video on The Rise of Digital Sovereignty and What It Means for UC Tech Dominance. He is joined by an all-star panel of industry experts: Jon Arnold (Principal, J. Arnold & Associates), Craig Durr (Chief Analyst), and Dom Black (Director of Research, Cavell Group).

In this episode, the panel tackles the "elephant in the room" for 2026: Digital Sovereignty. With France standardizing on state-backed platforms and moving away from US giants like Microsoft and Zoom, are we seeing the end of the global UC monolith? The group also dissects Zoho’s latest strategic moves in the SaaS market and provides a temperature check on the device landscape following a record-breaking ISE.

Is your enterprise data actually safe, or just "compliant"? This month, we dig deep into the geopolitical shifts forcing IT leaders to rethink their cloud strategies.

What is discussed in this episode: 

Digital Sovereignty Is Escalating
Governments are starting to redraw the rules around where data lives and who controls it.
Could regulation quietly force enterprises to rethink their entire collaboration stack?

Zoho’s Quiet Power Play
While others chase AI headlines, Zoho is reshaping SaaS economics in a way that could ripple through the entire channel.
Is their strategy about to disrupt how software risk and pricing are handled?

ISE 2026’s Biggest Signal
Something fundamental has changed on the show floor.
Meeting rooms are evolving fast, and the companies controlling workplace data may end up owning the future of the office.

In this episode of UC Today, host Kristian McCann sits down with Jim Johnstone, CISO at Yorktel-Kinly, to explore the new realities of AV security in the modern enterprise. As AV systems evolve from isolated room setups to deeply integrated network components, the line between facility tech and IT infrastructure is disappearing. But has security thinking kept pace? 

Johnstone unpacks the transformation of AV systems and why organizations need to elevate their approach from project-based oversight to lifecycle governance.

In this in-depth conversation, you’ll discover:
🔵 How AV’s shift from isolated rooms to connected infrastructure has expanded the security perimeter.
🔵 Why shared ownership among IT, facilities, and security teams is creating blind spots.
🔵 Common overlooked missteps — like stale credentials and unmanaged firmware — that open quiet entry points for attackers.
🔵 How to translate enterprise-grade frameworks (ISO, NIST, CIS Controls) into practical AV security workflows.

Subscribe to UC Today for more expert insights on AV, UC, and workplace technology.

Join Kieran Devlin from UC Today as he sits down with William Rubio, Chief Revenue Officer at CallTower, for a comprehensive "Big UC Update." If you are navigating the complex world of Unified Communications or trying to figure out where AI actually fits into your business strategy, this conversation sets the stage for what’s working in 2026.

In this candid session, Kieran and William explore the "colossal" year CallTower has had and what lies ahead. They move beyond the standard corporate pitch to discuss the "CallTower Dedicated" culture and the specific technologies that are solving real-world headaches for international businesses today.

William breaks down CallTower’s philosophy of "enabling people to connect," highlighting their agnostic approach to the big three - Microsoft, Cisco, and Zoom. The discussion gets specific on new innovations that are changing how employees communicate, shifting from general connectivity to seamless mobile integration.

Key discussion points include:

• The "Dot Dot Dot" Ecosystem: How CallTower integrates over 30 applications - including CCaaS leaders like Genesys and Five9 - to create a turnkey solution that works identically in Germany, Brazil, or Canada.
• Product Innovation: A look at their game-changing WhatsApp integration for Microsoft Teams and the Dual eSIM technology that allows seamless, compliant separation of business and personal calls on a single mobile device.
• The AI Reality Check: William discusses the pressure boards are putting on CIOs to "implement AI," and how CallTower is helping clients take a practical, "build the house before the city" approach to avoid failed, massive projects.
• Market Outlook: Predictions on the inevitable consolidation of AI startups and the critical need for vendors to fill the education void for end-users.

Connect with CallTower:

Visit CallTower’s website to learn more about their global coverage and "Connect" provisioning platform.

In this UC Today interview, host Kristian McCann sits down with Kath Fidler, HR Consultant at FlexHR, to explore how different generations are embracing — or hesitating about — AI in the workplace. 

Fidler unpacks the generational trends shaping how employees interact with AI, the fears that fuel resistance, and the leadership strategies that can turn hesitation into curiosity.

In this video, you’ll learn:
🔵 How Gen Z, Millennials, Gen X, and Boomers differ in their attitudes toward AI tools
🔵 The top concerns employees have — from job security to ethical and environmental risks
🔵 Why communication and clear AI use policies are vital to building trust and buy-in
🔵 How curiosity and leadership transparency drive successful AI adoption across departments

Subscribe to UC Today for more expert insights into workplace transformation and employee experience.

In this UC Today interview, host Kristian McCann sits down with Kath Fidler, HR Consultant at FlexHR, to explore how different generations are embracing — or hesitating about — AI in the workplace. 

Fidler unpacks the generational trends shaping how employees interact with AI, the fears that fuel resistance, and the leadership strategies that can turn hesitation into curiosity.

In this video, you’ll learn:
🔵 How Gen Z, Millennials, Gen X, and Boomers differ in their attitudes toward AI tools
🔵 The top concerns employees have — from job security to ethical and environmental risks
🔵 Why communication and clear AI use policies are vital to building trust and buy-in
🔵 How curiosity and leadership transparency drive successful AI adoption across departments

Subscribe to UC Today for more expert insights into workplace transformation and employee experience.

Christopher Carey sits down with Oliver Woehler, XR Sales Lead EMEA at Lenovo, and Laura Keresztyén, Sales Associate at Arthur, to unpack what’s changed — and why the timing suddenly feels different. ISE 2026 was packed with partners and customers swarming the demos, and Lenovo is using the show to put a spotlight on a new global partnership that’s designed to make enterprise XR easier to buy, easier to deploy, and easier to justify.

But the real hook is what they’re building on top.

Because nobody is buying headsets “because headsets.” The question buyers keep asking is the same one we heard across ISE this year: what’s the use case, what’s the value, and how fast can we prove it?

Oliver and Laura lean into that tension, and then take the conversation somewhere more interesting — where immersive collaboration stops being a novelty and starts becoming a productivity lever.

Laura shares how Arthur is bringing people and AI into the same virtual workspace, and why the last two years have created what she calls a perfect match between AI and VR. The AI isn’t just a chatbot on the side; it’s showing up as an active participant in the room — shaping agendas, keeping teams on track, organizing ideas, and pushing meetings toward actual next steps.

Then the discussion widens to the “where the ROI lives” territory: training and digital twins. They tease why training is often the quickest win, how personalization changes when AI is in the mix, and why digital twins get far more powerful when you can bring people inside them to walk, annotate, brainstorm, and even interact with complex systems in ways 2D screens can’t match.

If you’re still on the fence about XR at work, this is the interview that will make you rethink what “ready to scale” looks like in 2026.

Catch the full video — before your competitors do.