UC Today

In this UC Today interview, Marcus Law speaks with Bill Dellara, Chief Product Officer at VOSS, about why meeting room analytics has become a critical issue for IT, workplace, and real estate leaders navigating hybrid work.

Bill explains why booking data often shows intent rather than reality, and how unused or poorly utilized rooms can quietly undermine return on investment, employee experience, and workplace planning. The discussion explores the problem of “phantom space,” the rise of heavily favored “hero rooms,” and the importance of combining booking data with telemetry, occupancy signals, environmental data, and equipment usage insights.

The conversation also looks at how smarter analytics can improve room recommendations, support better hybrid working decisions, and help organizations understand whether their meeting spaces are genuinely fit for purpose.

In this UC Today interview, Marcus Law speaks with Matthew Carey, Director of Product Management at Theta Lake, about why cloud voice migration is not just an IT modernization project. As organizations move away from legacy on-premises phone systems, Carey explains how the compliance model changes, where governance gaps can appear, and why regulated businesses need to think beyond basic call recording.

The conversation explores how communications now span voice, chat, video, screen sharing, SMS, whiteboards, email, and AI-generated summaries. Carey argues that compliance teams need to reconstruct the full conversation lifecycle, not simply capture individual calls. He also discusses the risks of fragmented platforms, the limits of legacy recording tools, and the importance of involving compliance teams before users go live.

Carey also looks at the role of artificial intelligence in unified communications, including why organizations must start governing not only what employees say, but what AI says on their behalf.

Watch the full discussion to learn how IT and compliance leaders can prepare for cloud voice migration, reduce risk, and build a governance foundation that can keep pace with modern UC platforms.

In this InfoComm 2026 interview, Marcus Law sits down with Josh Arnold, Director of Collaboration Product Strategy at Q-SYS, to uncover why IT and facilities leaders must rethink their collaboration spaces.

With the launch of the RoomSuite Collaboration Bar and new scheduling panels, Q-SYS is transforming how organizations deploy Microsoft Teams Rooms. Learn how to turn basic audio and video signals into actionable workplace data, ensuring your spaces are ready for AI tools like Microsoft Copilot. Discover the three pillars of a future-proof AV strategy that lowers operational risk, reduces customer effort, and delivers immediate time-to-value across global deployments.

Why are so many organisations still stuck in AI pilot purgatory – and what does it actually take to move from experimentation to real operational impact?

Christopher Carey sits down with Alex Ayers, Sales Director at Gamma, fresh from the company's GX 2026 event. Alex shares what he's hearing from enterprise leaders across every major sector: the real barriers to AI execution aren't the technology – they're strategy, governance, workflow design, and organisational complexity.

From the dangers of replacing people before redesigning processes, to why doing one pilot brilliantly beats running dozens badly, this is a frank and practical conversation for any IT or business leader trying to close the gap between AI ambition and operational reality.

For more Unified Communications & Collaboration Tech News visit UC Today.

In this episode of UC Today, host Kristian McCann sits down with Laura Maffucci, Head of HR at G-P, to explore one of the biggest questions facing enterprise leaders today: is AI delivering on its promises, or are organizations beginning to question the return on their investments?

According to G-P's latest research, a significant number of executives report that AI investments have failed to meet expectations, raising concerns about ROI, productivity gains, and long-term value. But does this signal a problem with AI itself, or with how organizations are approaching it?

Laura shares a candid assessment of the current state of enterprise AI, explaining why many companies are chasing AI initiatives without clearly defining the problems they are trying to solve. 
Key Discussion Points:
AI investment challenges: Why many executives say AI spending is failing to deliver the expected ROI.
The "supervision tax": How AI can create additional work when organizations rely on poorly implemented solutions.
Responsible AI adoption: Why reimagining business processes matters more than simply adding AI tools to existing workflows.
Trust, governance, and data quality: How enterprises can improve AI outcomes by using verified information sources and protecting confidential data.
Next Steps:
Follow the latest developments in employee engagment at UC Today

In this episode of UC Today, host Kristian McCann sits down with Ivan Jackson, President of Interim Technology at Korn Ferry, to explore why traditional hiring models are struggling to keep pace with today's rapidly evolving technology landscape and why the concept of "renting tech talent" is gaining traction.  

The technology talent market is changing rapidly, and organizations that rely solely on traditional hiring may struggle to keep pace. 

In this conversation, Jackson explains why more businesses are turning to flexible technology talent models to accelerate transformation and gain access to hard-to-find expertise. 

Key discussion points include: 

• Why the accelerating pace of AI, cybersecurity, cloud, and data initiatives is shortening the lifespan of technical skills. 

• How interim technology professionals help organizations execute projects faster than traditional hiring processes allow. 

• The difference between hiring contractors for additional capacity and engaging interim leaders to drive business outcomes. 

• When businesses should leverage flexible talent, and where permanent teams remain essential for long-term success. 

Whether you're navigating digital transformation, workforce planning, AI adoption, or technology leadership challenges, this discussion provides practical insights into building a workforce model designed for today's business environment. 

Next Steps 

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In this roundtable, Kristian McCann brings together a panel of experts to unpack one of the biggest AI challenges in business today: why usage numbers are rising, but real productivity gains are still lagging. The conversation explores the gap between management perception and employee reality, and what organizations can do to turn AI from a checkbox into meaningful workflow improvement.

Featuring Kelly Pallanti of North Star PMO, Kemmbelly Durst of Klein, Sid Parakh of Medible, Melonie Boone of Boon Management Group, and Tanesia Leflore of Right Fit Enterprise with FlexHR, the discussion digs into adoption barriers, vanity metrics, and the role of change management in making AI work across the enterprise. The panel also looks at why blanket rollouts fail, why psychological safety matters, and how leaders can build trust while measuring actual value.

Talking points include:

Why AI adoption is often more performative than productive.

The danger of vanity metrics such as logins and training attendance.

Why adoption needs to be tailored by team, role, and workflow.

How middle managers can bridge the gap between leadership goals and frontline reality.

Why psychological safety and feedback loops are essential for meaningful AI engagement.

Next steps:

Visit how AI is introduced, measured, and supported across different departments by checking our coverage on UC Today.

In this UC Today interview, host Kristian McCann sits down with Kunal Shukla, GM and Head of Network APIs at Vonage, and Chung H. Lee, AVP of Product Innovation at AT&T Business, to unpack why traditional authentication methods are breaking down—and what comes next.

From the hidden cost of fraud to the growing limitations of SMS-based verification, the discussion reveals why enterprises must rethink how they balance security with seamless user experiences. More importantly, it introduces a new, network-led approach that leverages telco intelligence to authenticate users silently—without adding friction.

This isn’t just theory. Vonage and AT&T break down how network APIs are transforming authentication and reducing friction across the customer journey.

Key points include:

Why a $10 trillion cybercrime economy is forcing businesses to rethink authentication strategies
How SMS OTP creates friction—and opens the door to phishing, interception, and poor UX
What “silent authentication” looks like using real-time network intelligence and telco data
How Vonage, AT&T, and partners are building an ecosystem to deliver secure, seamless digital trust

Next Steps:
Stay ahead of fraud trends and join the UC Today LinkedIn community at linkedin.com/groups/9551264 and subscribe to the newsletter at uctoday.com/register.

In this UC Today interview, host Kristian McCann speaks with Darren Anstee, Chief Technology Officer for Security at NetScout, about one of the most urgent questions facing IT leaders today: how do you keep business communication running when a cyber incident hits a hybrid workforce? 

With employees split across offices, homes, and unmanaged networks, the stakes are higher than ever. From DDoS to firewall state exhaustion, policy gaps, and the hidden blind spots that can turn a security event into a full business interruption, Anstee explains why attackers increasingly target the network layers that sit in front of collaboration tools, not just the tools themselves.

Key points include
Why hybrid working creates visibility gaps for IT teams.
How DDoS and firewall-state attacks can cut off UC access for entire office populations.
Which policies matter most, including unmanaged devices, shared connectivity, and corporate-approved backups.
Why protecting internet-facing firewalls is now a frontline business continuity priority.

Next steps: 

For more news on how to keep your company secure, visit https://www.uctoday.com/

Kristian McCann is joined by William Rubio, Chief Revenue Officer at CallTower, and Craig Durr, Chief Analyst and Founder of The Collab Collective, to explore why traditional mobile UC models are struggling to keep pace with today’s enterprise demands.

As hybrid work, AI-generated voice threats, and compliance pressures continue to reshape enterprise communications, organizations are being forced to rethink how they manage mobile collaboration. This conversation dives into the growing risks tied to consumer-grade OTT mobile apps and explains why native eSIM is emerging as a more secure, manageable, and seamless approach for enterprise UC.

From frontline workers switching away from unreliable UC apps to the rising threat of AI-driven vishing attacks, the conversation highlights why enterprises need tighter control over mobile communications without sacrificing user experience.

Key discussion points include:
• Why legacy OTT mobile UC approaches create security blind spots and policy fragmentation
• How native eSIM enables stronger compliance, lifecycle management, and corporate-grade control
• The growing role of spam filtering, trusted caller identity, and secure network-level management
• Why remote workers and mobile-first employees are driving demand for a more seamless UC experience

Next Steps:

Find out what a CallTower eSIM solution can do for your business' security and accessibility.