The UK Consult | Episode 45: with Dan Rhodes by Granicus

In this very special episode, we are delighted to be joined by the one and only Mark Hynes, Chief Executive Officer at Granicus, alongside our marvellous hosts, Karen Steel, Customer Success Manager, and Jonathan Bradley, GXG UK Business and Practice Lead.

Throughout this conversation we dive deep into Granicus’ mission of creating better experiences and outcomes for our customers and their communities, using modern technologies for social good, and WHY we are striving for this.

Music by: Bensound

License code: XMJ3LN2TLEE5N23E

Welcome to “The UK Consult,”

Our occasional ramble through all things public engagement and citizen experience in the UK, along with special guests and lovely examples of online citizen participation and digital transformation from around the world!

In this episode, we are thrilled to be joined by Sophie Harris-Edmond, Senior Experience Consultant at Granicus Experience Group (GXG), alongside our hosts, Karen Steel, Customer Success Manager, and Jonathan Bradley, Head of Business and Practice at GXG.

We delve into what the GXG actually is and what the team gets up to, from communications projects to website re-designs and service design. Sophie explains the benefits of having consultants who understand not only the technology but how the public sector works day in, and day out.

During our chat, we delve into a new type of consultation that focuses on design thinking and putting the stakeholder at the centre of your planning. We discuss:

What sort of projects GXG works on.

What Sophie’s passion—design thinking—means to her and how it has an impact in the public sector.

The importance of having a clear understanding of what the end user wants, alongside building the tech.

Post-it note heaven leading up to those “a-ha!” moments.

A new communications strategy for the World Trade Centre.

Service design in Mid-Devon Council... what do the services currently look like and what do we need them to look like?

The importance of sharing expertise and knowledge to create recipes for service success.

The GXG methodology: What are the client's priorities and how do they make it happen?

The power of user research.

A four-step process: goals, user, journey, content.

Top tips for people embarking on their service design journey.

All this in one episode! Grab a cake and a coffee and take your time with this epic episode of service design goodness and consultation across the globe.

Until next time!

Fraser Macdonald, Strategic Consultation Lead at Transport for London tells us all about TFL's successes since implementing EngagememtHQ platform.

The UK Consult - Episode 41 by Granicus

In this episode, we are delighted to have Louise Darby from Leeds Federated Housing Association and Paul Nettleton from Catalyst Housing, as our special guests. We discuss the importance of resident and stakeholder engagement as a means of addressing the need for greater transparency and accountability in the housing sector (and beyond).

The UK Consult Episode 39 by Granicus

Welcome to the UK Consult, our occasional ramble through all things about public consultation and citizen experience in the UK, with special guests and lovely examples of online public consultation and digital engagement from around the world!

 

In this episode, Jonno’s Feature Topic is an invitation to worry about simple yes or no questions or more precisely the problems created by introducing binary choices into public consultation questions. We also have our Shout Out, The Tool of the Month and return to our new topic: The Stat of the Month (a homage to Stato).

This episode will cover human-centred public consultation, a shout out to the London Borough of Hammersmith and Fulham, and much more!

Welcome to the UK Consult, our occasional ramble through all things related to public consultation and citizen engagement in the UK. We'll have special guests and lovely examples of online public consultation from around the world!

In this episode, Jonno’s feature topic is human-centred public consultation and how it might affect the humanisation of the public consultation process. We also have our shout out, the tool of the month, and a new segment: the stat of the month (an homage to Stato). Plus, in the absence of a special guest, Wilson the tortoise makes his (or her) debut.

1. Feature Topic. What can we learn from human-centred design? What are your thoughts on applying concepts like direct engagement, context of use, and evaluation to the design of consultation projects? Do participant personas have more of a role to play? And much, much, more.

2. Shout Out. Hammersmith and Fulham and their new(ish) site Have Your Say has a great call to action and an excellent explanation for why people should register.

3. Special Guest. In the absence of a special guest, Wilson the tortoise stands in. Please let us know if you would like to be our special guest in a future episode by emailing us at.

4. Tool of the Month. Kingston Council’s use of the ideas tool in their project focusing on community parks. Great job Kingston Upon Thames council!

5. Stat of the Month. A new segment where we’ll highlight an impressive stat, in homage to Stato.

Welcome to the UK Consult, our occasional ramble through all things about public consultation and citizen engagement in the UK, with special guests and lovely examples of online public consultation from around the world!

In this episode, Jonno relaunches the UK Consult and introduces our new format. For the delight and entertainment of our zillions of listeners each month (we have decided to go monthly for now) we will include a Feature Topic, Shout Out, Special Guest and The Tool of the Month!

This episode we cover the following sensational topics and glorious insight into citizen engagement in the UK (and further afield)

What are the practical implications of the UK Government’s National Disability Strategy ‘inadequate’ and therefore unlawful consultation? In case you missed it and let’s face it most people were distracted by #PartyGate the UK government lost an important case in the HIgh Court on 25th January and this ruling has some important implications for people involved in changing public services and making public policy. Jonno talks about this at length in our Feature Topic

Our Shout Out this episode is to Derby City Council for their Let's Talk Derby Allestree Rewilding project. They have done a great job at using a good range of tools and widgets to help people to get involved in their consultation about Rewilding Allestree Park and the benefits it could bring to the city

Special Guest. There is no special guest this week but there will be next time, promise!

Our Tool of the Week goes to Brighton and Hove Council for their use of the Places tool in their project focusing on Liveable neighbourhoods. Great job Brighton and Hove!

All this in one episode! Grab a cake and a coffee and take your time with this bumper episode of public consultation goodness.