UK Consult

Stéphanie Beauregard, Experte de la pratique à Bang the Table, et Nicole Melanson, Gestionnaire, Communications et services bilingues, à la Ville de Moncton, discutent comment une plateforme d’engagement numérique a permis de créer une expérience de participation citoyenne intéressante dans une communauté bilingue.

Jasons Moncton, le site d’engagement numérique de la Ville de Moncton, a pour objectif de:

Faciliter les conversation dans une communauté bilingue

Sensibiliser la communauté à propos des dossiers municipaux

Améliorer l’engagement citoyens dans un espace sécuritaire et respectueux en ligne

Accéder à des données et analyser ces dernières pour informer les décisions prises par les décideurs à la Ville

Augmenter la portée des événements publics

Offrir des options à la communauté afin de participer au moment qui leur convient

Présenter les projets et l’information dans un format intéressant visuellement

“La collecte de données a été beaucoup plus facile pour nous avec EngagementHQ et également plus cohérente...c’est de l’information à laquelle nous n’avions pas accès auparavant” - Nicole Melanson, Gestionnaire, Communications et services bilingues, à la Ville de Moncton.

Découvrez comment Jasons Moncton rationalise la collecte de données à l’interne, tout en communiquant clairement avec un public bilingue.

Stéphanie Beaureguard, Practice Lead at Bang the Table, and Nicole Melanson, Manager, Communications and Bilingual Services at the City of Moncton, sit down to discuss how a digital engagement platform has made public participation across a multilingual community a seamless endeavor.

Let’s Chat Moncton set out to launch new public participation initiatives in 2019 with a number of strategic objectives;

-Facilitation of public conversations across a multilingual community.

-Build awareness around municipal issues.

-Enhance civic engagement in a more focused way in a safe and respected space.

-Access and analyze data for more in-depth information for City decision-makers.

-Supplement open house events

-Offer alternate options for public attendance and input on their own time

-Package projects and information in a more visually interesting way.

“EngagementHQ made gathering data much easier for us but also much more cohesive.. these are things that we definitely were not able to do before.” - Nicole Melanson, Manager, Communications and Bilingual Services at the City of Moncton.

Find out how Let’s Chat Moncton is internally streamlining project information gathering while communicating clearly to a multilingual public.

Stéphanie Beaureguard, Practice Lead at Bang the Table, and Geoff Wilson, Director of Community Engagement and Health Board Support at Nova Scotia Health Authority, come together to discuss how patient and public engagement in the health sector can be transformed by offering a dedicated portal for digital engagement.

This episode examines the Nova Scotia Health Authority’s engagement site Engage4Health, which launched in 2015, and discusses their evolving strategy and experience with patient engagement over the years. In Engage4Health’s first year, they engaged with roughly 1,000 people in 42 face-to-face meetings and received over 9,000 contacts of informed and engaged visitors in their online portal.

"It was really crucial that the engagement team had the ability to create and shape and respond to online interactions without needing to be dependent on our IT department for support. I think the ease of use of EngagementHQ [and ability to] get the project up and running really quickly was a key factor in our decision to use this particular platform." - Geoff Wilson, Director of Community Engagement and Health Board Support at Nova Scotia Health Authority.

Tune in to learn more about developing an online engagement strategy in the health sector.

Getting your community engaged in your online platform can seem daunting, but with a few simple process guidelines, the participation process begins to flow seamlessly. Amanda Nagl, US Practice Lead at Bang the Table, and Sandrine Thibault, Director at Town Planning and Urban Design Collaborative, apply these commandments directly to planning practice for better-designed projects and a more informed community who provides usable feedback.

1. Don’t use jargon.

2. Provide options for visual feedback—images and videos.

3. Capture the past lest it halt your project and the project after that.

4. Use a variety of tools; chosen for solid, defensible reasons.

5. Use mapping tools for spatial sake and spatial sake alone.

6. Phase the project in a meaningful way; honor the phases before it.

7. Work in bite-size, digestible chunks.

8. Collect demographic data along with project feedback.

9. Use social media wisely.

10. Always close the feedback loop.

The Golden Rule of Engagement… Listen to the podcast to find out!

Dan Popping, Engagement Manager with Bang the Table, explores the importance of having an overarching Engagement Framework for your organisation alongside Jane Pole-Bell from the City of Mandurah in Western Australia.

But, what is an Engagement Framework and how can it help gain momentum and support my organisation's public participation efforts?

In this podcast, we dive into the five key components of an Engagement Framework:

1. Governance

2. Capability and Support

3. Process

4. A Central Portal

5. Continuos Improvement

"Our framework and strategy follow the IAP2 process, so we have leveraged the framework that already exists and the best practice already out there," Jane Pole-Bell, Corporate Communications Manager, City of Mandurah.

Working in a partnership of councils, Debbie Goodland, Community Engagement Manager at Cambridgeshire Partnership, discusses the importance of giving each council the ability to track their consultation. EngagementHQ provides this function, as well as "making the process an interactive and enjoyable experience for the public," Debbie notes.

With a primary focus on Transport Infrastructure, tune into this podcast to hear how Cambridgeshire Partnership begins their Digital Engagement program with the use of the Places Tool for mapping and quickly realizes the opportunity and benefits of expanding their digital toolbox.

With the start of their downtown planning project, the City of Kamloops decided it was time to invest in more strategic communications and engagement. By offering residents the opportunity to learn and participate in online discussions, surveys, and forums, Kamloops was able to educate the community and allow equal participation for residents who could not attend a face-to-face council meeting.

Tune into this Podcast to hear how the City of Kamloops promotes and manages "Let's Talk Kamloops", how they determine what projects they put online, and how they gained internal participation and excitement in the program.

The City of Kingston’s new public engagement hub has elevated awareness in the community and seen 6,000 registered participants engaging in discussions around local projects and priorities.

Tune into this podcast and hear Debbi Miller, Manager of Communications and Public Engagement, revealing how a centralized engagement hub and consistency across internal and external strategies have helped City and community engage better.

The City of Fayetteville, AR recently launched their online community engagement site, Speak up Fayetteville. They've found great success driving participation right out of the gate, driving over 2,700 visitors to the site in the first 30 days.

So how did they do it?

Tune into this podcast as Linda Deberry, Program Manager at the City of Fayetteville, reveals how a centralized engagement tool, a strategic overlapping of projects timed to cross-pollinate participation, and an ‘all-hands-on-deck’ internal approach contributed to its successful launch.

In this episode we talk with Community Engagement Advisor, Hayley Boyd from the Town of Victoria Park in Western Australia about how joining forces with their councillors has help to doubled their registrations, participation and online engagement rates.