The Contractor Grow Show

Ultimate Service: Building a Customer-Focused HVAC & Trades Company


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On this episode of The Contractor Grow Show, host Mark Lamberth sits down with Matt Robledo, co-owner of Ultimate Heating, Cooling, Plumbing & Electric in Denver, Colorado. Matt shares the inspiring story of how he built a thriving, multi-trade company over 26 years—from starting in HVAC as a high school graduate to creating a one-stop solution for homeowners.

They discuss the company’s evolution from construction projects to specialized residential service, the importance of niche focus, and how Ultimate maintains over 1,200 five-star reviews through training, transparency, and customer care. Matt also reveals why continuous education, attending conventions, and hands-on leadership are key to staying ahead in the trades.

This episode is packed with actionable insights for contractors and small business owners who want to grow their teams, improve customer service, and scale sustainably while keeping a local, community-focused approach.

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The Contractor Grow ShowBy Mark Lamberth