#ikea #customersupport #femaleleadership #business  Cristina Rutgers-Astolfi is a seasoned thought-leader with 20+ years of diverse experience in the field of customer loyalty, data analytics and leading transformation initiatives. She has extensive experience in corporate & international environments, managing complex inter-organizational programs, strong leadership skills, and achieving top results with employee engagement. Additionally, customers, employees, and data insights to deliver superior experiences and business outcomes are her passion.