Better Done Than Perfect

Uncovering Customer Insights Using JTBD with Aggelos Mouzakitis


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How can the JTBD framework help with customer development and product positioning? In this episode, we talk to Aggelos Mouzakitis, a retention-focused B2B SaaS head of growth. You'll learn about the main metric that proves product-market fit, how they used customer segmentation in the process, how to improve your JTBD interviews, and more.

Visit our website for the detailed episode recap with key learnings.

  • headofgrowth.io — Aggelos’ consultancy
  • Whereby — the case study we’re talking about
  • What is Jobs to be Done (JTBD)?
  • UI Breakfast Episode 254: Learning to Build with Bob Moesta
  • Demand-Side Sales 101 — a book by Bob Moesta
  • Clayton Christensen
  • See Aggelos’ service for B2B SaaS teams
  • Connect with Aggelos on LinkedIn

Thanks for listening! If you found the episode useful, please spread the word about the show on Twitter mentioning @userlist, or leave us a review on iTunes.

Sponsor

This show is brought to you by Userlist — an email automation platform for SaaS companies. It matches the complexity of your customer data, including many-to-many relationships between users and companies. Book your demo call today at userlist.com.

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