Culture Change RX

Under Construction: How One Organization is Reimagining Rural Healthcare (Theresa Sullivan)


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Building a new healthcare system isn’t just about construction—it’s about forward-thinking, people-centered transformation that fulfills a deep commitment to excellence in caring for the community.


In this episode of Culture Change Rx, Sue Tetzlaff interviews Theresa Sullivan, CEO of Samaritan Healthcare in Moses Lake, Washington, about the transformative journey of building a new healthcare system. They discuss the importance of community engagement, strategic planning, and the involvement of healthcare professionals in creating a healthcare environment that prioritizes patient experience and service excellence. Theresa shares insights on their holistic approach to the construction process, the significance of listening to the community and healthcare professionals, and the vision for a cohesive healthcare system that extends beyond the new building.


  • Align strategic plans with community needs and input.
  • Employee engagement is key to a successful transition.
  • Creating a cohesive healthcare system involves all facilities and staff.
  • Service excellence is a priority in the new healthcare vision.
  • Leadership development is essential for organizational growth.
  • Celebrating milestones fosters a positive organizational culture.
  • Listening to values and feedback shapes the healthcare environment.


Capstone helps rural hospitals be the provider- and employer-of-choice to keep care local and margins strong. Learn more via a complimentary consultation call. Schedule at:  CapstoneLeadership.net/Contact-Us


Learn more - and register - for an upcoming Capstone Leadership Summit:  CapstoneLeadership.net/Upcoming-Events

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Culture Change RXBy Capstone Leadership Solutions