Undercover Boss: A Fictionalized Case Study
20 Feb 2019
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Case study: An airline boss goes undercover to gather ideas for speeding up the cleaning of planes in between flights. Watch the video and let us know what you’d do. hbr.org/turntimes

Undercover Boss: A Fictionalized Case Study 20 Feb 2019 --- Case study: An airline boss goes undercover to gather ideas for speeding up the cleaning of planes in between flights. Watch the video and let us know what you’d do. hbr.org/turntimes

Undercover Boss: A Fictionalized Case Study

At Harvard Business Review, we believe in management. If the world’s organizations and institutions were run more effectively, if our leaders made better decisions, if people worked more productively, we believe that all of us — employees, bosses, customers, our families, and the people our businesses affect — would be better off. We try to arm our readers with ideas that help them become smarter, more creative, and more courageous in their work. 

We encourage comments, critiques, and questions. We expect our community to be a safe space for respectful, constructive, and thought-provoking discussion. We reserve the right to remove or turn off comments at our discretion. We do not tolerate bullying, name-calling, or abusive language related to identity, including race, gender, ethnicity, religion, sexuality, age, or region; spam; copyright violation; extreme profanity; or p*rnography.

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At Harvard Business Review, we believe in management. If the world’s organizations and institutions were run more effectively, if our leaders made better decisions, if people worked more productively, we believe that all of us — employees, bosses, customers, our families, and the people our businesses affect — would be better off. We try to arm our readers with ideas that help them become smarter, more creative, and more courageous in their work. We encourage comments, critiques, and questions. We expect our community to be a safe space for respectful, constructive, and thought-provoking discussion. We reserve the right to remove or turn off comments at our discretion. We do not tolerate bullying, name-calling, or abusive language related to identity, including race, gender, ethnicity, religion, sexuality, age, or region; spam; copyright violation; extreme profanity; or p*rnography.

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Undercover Boss: A Fictionalized Case Study

Undercover Boss: A Fictionalized Case Study