(0:25) Andrew and Sean are going to play a game

(2:57) Microcopy: the little bits of texts that can make a huge splash

(7:48) Accessibility: it’s just good design

(10:18) Andrew wants tooltip walk-throughs to burn in Hell

(14:05) Not all product analytics is created equally

(20:03) Why do people have a customer support robot when it takes hours to get a response?

(23:19) Documentation is more scalable than customer support, but most people suck at it

(32:47) Andrew’s quick correction

Thanks for listening to Small Efforts, a podcast collaboration between Krit and Miscreants. Shoutout to the Hatch Team and Mary Vuong for producing and editing.

Links:

• Andrew’s Twitter: @AndrewAskins
• Andrew's website: https://www.andrewaskins.com/
• Chartkit: https://www.chartkit.io/
• Krit: https://www.krit.com/ 
• Miscreants: https://www.miscreants.co/ 
• Sean’s Twitter: @seanqsun
• Hatch Team: https://www.hatch.team/
• Growth.Design: https://growth.design/ 
• Samuel Hulick’s User Onboarding: https://www.useronboard.com/ 
• Parallax tool: https://www.getparallax.com/ 

For more information about the podcast, check out https://www.smalleffortspod.com/.