How confident are you that the processes you rely on can delight your customers? 

Capability studies will provide the answer by revealing whether your processes are delivering what your customers truly want or simply what they’re willing to tolerate. Join PMI Director Consultant Warren Knight as he shares the principles, practices, and real-world insights that will empower your teams to move beyond "good enough" and consistently deliver excellence.

More resources:

• Control Charts: Driving Sustainable Performance Gains
• Accelerate Your Performance: Tools for Rapid Problem Solving
• 5 Ways to Boost Operational Performance 

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