Neil Batlivala is co-founder and CEO of Pair Team, a provider organization that offers team-guided, AI-enabled care navigation for Medicaid patients.

In this episode, Neil explains how Medicaid programs pay providers, why medical care and social services stay fragmented for the patients who need both, and how Pair Team uses AI care managers and agentic verification to cut the cost of whole-person care.

00:00 Introduction
00:20 What does Pair Team do?
01:37 What did Medicaid patients do before Pair Team?
06:54 Why did Pair Team choose Medicaid over commercial insurance?
08:05 How does money flow through Medicare and Medicaid?
10:22 Why is it hard to innovate across state Medicaid programs?
12:48 How did Pair Team pick Medicaid as its first lane?
19:31 How does Pair Team find its patients?
22:31 How does Pair Team use AI agents?
27:49 Having AI agents prompt the person
31:35 Where does Medicaid coverage miss what patients need?
36:26 Who can Pair Team serve, and who can't?
40:22 What is CMS's ACCESS model for Medicare?
46:56 What's one thing Neil would change about U.S. healthcare?

Learn more about Pair Team: https://www.pairteam.com/
Connect with Neil on LinkedIn: https://www.linkedin.com/in/neil-batlivala/

Ayo Omojola is the co-founder and CEO of Substrate, an AI agent platform for revenue cycle automation.

Before starting Substrate, Ayo saw the friction firsthand working in primary and urgent care. In this episode, Ayo explains why Substrate moved from browser automation to agentic AI, why there's so much friction in the revenue cycle, and how healthcare billing could be 5x faster and cheaper using the tools we have.

00:00 Introduction
00:22 What does Substrate do?
01:16 Where does the revenue cycle start?
04:03 Ayo's start in primary and urgent care
07:27 Are payers incentivized not to pay?
12:13 Why do payers still send critical info via snail mail?
15:48 How did Substrate get started?
23:37 Why is revenue cycle so homogeneous?
25:43 Rabbit holes and Substrate's policy agent
38:02 Depth on big payers vs. the long tail?
44:36 How much better could RCM be today?
46:42 What's one thing you'd change about RCM?

Learn more about Substrate: https://www.substrateai.com/
Connect with Ayo on LinkedIn: https://www.linkedin.com/in/omojola/

Eliana Berger is co-founder and CEO of  @JoyfulHealthRCM.

In this episode, Eliana and Zack discuss revenue recovery – how healthcare practices lose revenue through unpaid insurance claims.

Eliana explains denials management, why fixing denials requires more than just filing appeals, and how Joyful Health's AI platform recovers that revenue without requiring practices to change their existing systems.

00:00 Introduction
00:43 What is Joyful Health, and how did Eliana start it?
02:33 What does a healthcare practice's billing tech stack look like?
06:31 Why is healthcare revenue so hard to track?
13:43 What's the difference between a rejection, denial, and stale claim?
17:58 What happens when a claim is denied?
22:25 How does Joyful fit into the billing workflow?
28:53 How do you prioritize what to build?
30:58 What does a 90-95% recovery rate mean?
37:07 How does Joyful reduce the cost to collect?
41:00 What would you change about revenue cycle management?

Learn more about Joyful Health: https://www.joyfulhealth.com/
Read about Joyful Health's Series A: https://www.joyfulhealth.com/post/joyful-health-raises-22m-to-build-denial-intelligence-recovery-infrastructure
Connect with Eliana on LinkedIn: https://www.linkedin.com/in/elianaberger/

Dr. Will Morris is Chief Medical Officer at Tennr. He's also a practicing hospitalist, a former hospital CIO, and former Chief Medical Officer at Google.

In this episode, Will explains how Tennr manages the full referral lifecycle from the receiving provider's perspective, why most referrals end up in a black hole for patients, and how intelligent triage and closed-loop communication can match patients to the right provider at the right time.

00:00 Introduction

01:47 What does Tennr do?

02:42 What is the self-pay referral experience like?

05:48 Is waiting for "Dr. Famous" always the right move?

06:24 What's the difference between a formal and informal referral?

11:13 Why do referrals disappear into a black hole?

13:34 How does closing the referral loop benefit everyone?

17:41 Can Tennr solve the Dr. Famous wait time problem?

24:44 What is "The Goal" and why does it apply to healthcare?

34:01 What does a Tennr implementation actually look like?

36:44 Do health systems that use Epic already have this solved?

40:11 If you could change one thing about RCM, what would it be?

Learn more about Tennr: https://tennr.com
Connect with Dr. Morris on LinkedIn: https://www.linkedin.com/in/mowilliam/

Varun Krishnamurthy is the co‑founder and CEO of Assured Health, an AI-powered provider credentialing and enrollment platform.

In this episode, Zack and Varun talk about credentialing – how insurers check that a healthcare provider is qualified to practice. They cover how provider credentialing works, the bottlenecks it can cause, and how to improve it.

0:00 - Intro
0:44 - How Varun started Assured Health
1:57 - How long does it take for a provider to take insurance?
3:26 - Does provider experience speed up onboarding?
4:20 - How Dawn Health led to Assured Health
7:31 - What must a provider do to accept insurance?
9:11 - Is there a single application for credentialing?
12:15 - How complex is credentialing, really?
15:29 - What else besides credentialing do you need to accept insurance?
18:02 - How do you keep provider data current?
19:51 - Is credentialing a major bottleneck for providers?
22:18 - Credentialing vs. provider enrollment vs. transaction enrollment
25:17 - What are closed panels and why do they matter?
26:30 - When does a credentialing service make sense?
31:05 - What are the steps for credentialing?
34:32 - How can you tell if a provider is already enrolled for insurance?
38:13 - Has anyone tried to standardize credentialing?
40:03 - What Varun would change about RCM

Learn more about Assured Health: https://www.withassured.com/
Connect with Varun on LinkedIn: https://www.linkedin.com/in/varunakrishnamurthy/

Referenced in this episode: 
- "Reality has a surprising amount of detail" by John Salvatier: http://johnsalvatier.org/blog/2017/reality-has-a-surprising-amount-of-detail
- "Estonia, the Digital Republic" by Nathan Heller: https://www.newyorker.com/magazine/2017/12/18/estonia-the-digital-republic
- Aadhaar (India's National ID system): https://en.wikipedia.org/wiki/Aadhaar

Megan Struxness is Head of Payer Operations and Revenue Cycle Management at Bridge, a healthcare platform that helps telehealth providers accept insurance nationwide.

In this episode, Megan and Zack discuss payer enrollment – the industry term for what healthcare providers need to do to accept insurance.

They cover payer contracting, credentialing, what superbills are, how out-of-network claims work, and how small operational details – like enrollment and eligibility checks – determine what providers actually get paid.

Watch on YouTube: Click here to watch a video of this episode.

• (00:00) - Intro

Learn more about Bridge: https://www.usebridge.com/
Connect with Megan on LinkedIn: https://www.linkedin.com/in/megan-struxness-79962866/

Referenced in the episode: 
- "Reality has a surprising amount of detail" by John Salvatier: http://johnsalvatier.org/blog/2017/reality-has-a-surprising-amount-of-detail

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Dr. Eric Bricker is an internal medicine physician and Chief Medical Officer at ‪AHealthcareZ, a popular healthcare finance YouTube channel.

In this episode, Eric and Zack break down revenue cycle management (RCM), the flow of money in U.S. healthcare.

They cover how healthcare plans are funded, how Medicare Advantage differs from traditional Medicare, how eligibility checks work, medical coding, and why what doctors bill insurers isn't what they're paid.

• (00:00) - Intro

AHealthcareZ videos related to this episode:

• Revenue Cycle Management in Healthcare Explained: https://www.youtube.com/watch?v=rqdWr9ynZ_o
• Do Insurance Carriers Want Healthcare Costs Up or Down? https://www.youtube.com/watch?v=ELyvOLkxADU
• Traditional Medicare vs Medicare Advantage vs Medicare Part D vs Medicare Supplement Explained: https://www.youtube.com/watch?v=KRzBxPj-eQk
• Healthcare Uncovered Ep 2: Denied Requests: Medicare Advantage and the Rise of Prior Authorizations: https://www.youtube.com/watch?v=5hwCF1HPjOI
• Medical Coding Overview: https://www.youtube.com/watch?v=fqNBNE_YSro
• Health Insurance Claims Adjudication: https://www.youtube.com/watch?v=bM9e2EPUg0g
• Health Insurance Claim Repricing: https://www.youtube.com/watch?v=u8upoDe0nwI
• Hospital Chargemaster Explained: https://www.youtube.com/watch?v=2PUwLXW2-sw
• Insurance Float Explained: https://www.youtube.com/watch?v=WBOYDnPfkUU
• Patient Out-of-Pocket Healthcare Costs Explained: https://www.youtube.com/watch?v=ilfgZiJNwyM
• Hospital Finance Explained: https://www.youtube.com/watch?v=O1CGDi50Nys

Brendan Keeler is Interoperability Practice Lead at HTD Health and author of the Health API Guy Substack.

In this episode, Brendan explains why healthcare standards are actually a good thing, how HIPAA and X12 enable interoperability, the history of FHIR (Fast Healthcare Interoperability Resources), how information blocking and related laws are changing health tech, and how AI may reshape the healthcare standards and regulation.

• (00:00) - Intro

Caroline Loy is Principal Product Strategist at Turquoise Health. 

In this episode, she explains what health plan design is, the decisions employers make when designing or buying plans, and how plan design affects care.

• (00:00) - Intro