In Part 1 of this series on Online Mediation, CEDR spoke to Gillian Caroe about perceptions and reservations about online mediation, building rapport in a virtual environment and how lawyers and parties can best prepare for mediating online.

A successful in-person CEDR mediator for over 15 years with a background in international business, Gillian Caroe has established a thriving online mediation practice. She has been advising market-leading law firms and new clients on how video mediation can deliver unique benefits that could cause us all to rethink mediation whatever the ‘new normal’ looks like.