In this episode, Jason, Scott, and Jen discuss the importance of understanding the Service Core Process and how it plays a key role in delivering a seamless customer experience at Norton Way. They break down how this structured approach ensures consistency, efficiency, and high-quality service across the business.

From the fundamental principles to real-world applications, they explore why having a well-defined process is essential for maintaining excellence and building trust with customers. Whether you're part of the service team or simply interested in how great businesses operate behind the scenes, this episode offers valuable insights into the power of a strong service process.

Tune in to learn how the Service Core Process keeps Norton Way moving forward!

For a video version of the podcast click link below.

YouTube link: https://youtu.be/XlTmCB8XM2Y

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