As Unilever's Chief Human Resource Officer, Nair is the first female, first Asian and the youngest ever person to hold that post at the company. As a result, she knows a little something about pioneering and she talked to Meet The Leader about the future of work as Unilever tests new models such as 4-day work weeks and other new programs rethinking the classic 9 to 5. Our new work future will also take a mastery of soft skills - of vulnerability, transparency and the type of empathy that ensures everyone can truly have a voice and adapt their workplaces to meet the needs of the years ahead. Nair shares how she models these traits, the dramatic moment that shaped how she leads, and why mastering soft skills will be the hardest task of all.