“Change, change, change—that’s what we’re hearing from customers. AI is exciting, but it’s also overwhelming. Sentinel helps cut through the noise.”

— Phil Moen, President & CEO, Unimax

At Enterprise Connect, Unimax unveiled Sentinel, a new cloud-based call analytics application built to bring clarity to even the most complex enterprise communications environments. For large enterprises and IT teams already navigating a maze of platforms like Microsoft Teams, Cisco UCM, direct routing systems, and SBCs, Sentinel offers what Unimax calls “event-level visibility”—a way to track every call leg as a single, unified call experience.

In a live Technology Reseller News podcast, Moen walked us through how Sentinel not only answers the long-standing demand for native call visibility but does it in a way that makes millions of data points actionable, thanks to natural language processing and AI.

“If you want to know how many calls Doug Green made to his wife last week, we can tell you. Just press a button.”

From CDR Chaos to Contextual Clarity

Unimax’s customers—many of them Fortune 500 companies—have been asking for this kind of solution for years. Traditional CDR (call detail record) logs were difficult to read and even harder to stitch together, often requiring teams to manually connect disjointed call legs across systems.

Sentinel changes that. It treats each multi-leg, multi-device, multi-platform interaction as a single event, unifying what previously felt like call “hieroglyphics” into searchable, intelligent data.

“It’s not just about showing you what happened—it’s about telling you what matters,” said Moen. “If a number hits your network 100 times in a row, that’s probably a problem. Sentinel tells you where, when, and what to do about it.”

AI That Surfaces the Signal, Not Just the Noise

Sentinel is AI-enabled, but Moen is quick to differentiate it from the hype. What makes Sentinel stand out is how AI is applied: it simplifies user experience through natural language, flags anomalies and outages, and supports real-time decisions on capacity planning, license usage, and more.

“Our customers generate millions of calls per month. Now, we can finally put that data to work—not just collect it.”

Partner and Coexistence Opportunities

While Sentinel was launched at an enterprise-focused show, it also opens up opportunities for partners and integrators. Moen noted that the platform was designed to coexist with other analytics and monitoring tools, creating richer datasets and deeper insights.

“Some apps collect this data, others collect that. When you stitch them together, that’s where the magic happens.”

Unimax’s deep presence in North America and within the Fortune 500 makes this release especially relevant for channel partners working with complex, hybrid UC environments.

Learn More

To explore Sentinel or Unimax’s broader call management solutions, visit Unimax.com.

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