Union leadership say there's been a huge change in the way the Progressive Conservative government is been dealing with labour groups. And when Tim Houston announced a significant wage hike for Personal Care Workers, he stirred optimism in other health care sectors. But there's still work to be done. A recent agreement was reached with support services represented by three different unions including Unifor, NSGEU and CUPE. It still needs to be ratified by the members, but labour leaders are recommending acceptance. Sandra Mullen has recently taken over as the President of NSGEU. She explains where labour relations are in general and how union members are part of the solution to make the health care system work better for workers and patients.