Episode 10 in the series of University Registrars talking about stuff. In this edition Dr Paul Greatrix of the University of Nottingham talks to Nicola Owen, Deputy Chief Executive Operations at Lancaster University about her career, life under lockdown, her University’s response to the current crisis and what the future holds, both for the sector and for AHUA, the Association of Heads of University Administration where Nicola has recently taken over as chair. Nicola shares some of the lessons learned from Storm Desmond and what the future holds, including for university professional services where empowerment has begun to get rather real. We also discuss the implications of the recently announced and rather skimpy support package for higher education in England, the distinctive nature of the campus university spirit and the many ways in which universities have contributed to the national effort in tackling the crisis.