In the 6th episode of the Unleashed Academy podcast, Dylan talks about the importance of building a strong customer engagement team with Danielle Dadello, Service Manager from Unleashed.

Danielle has an extensive background in customer training and joined Unleashed as a training expert. Her role expanded to include the management of the customer engagement team whose focus is to ensure all customers are successfully onboarded, their usage of the product is optimised and they are supported through their lifecycle.

In the 5th episode of the Unleashed Academy podcast, Dylan talks to Garrick one of the Development

Team Lead at Unleashed. In this podcast Garrick covers the evolution of software development and how this has changed with the growth of the SaaS model. As Unleashed has moved from startup to established business the software development processes has also dramatically altered, Garrick explains how the business processes have changed and the importance of user interface/experience in the delivery of a great software product.

In the 4th episode of the Unleashed Academy podcast, Dylan talks to Gareth Berry, Unleashed CEO. Gareth discusses the evolution of the SaaS industry, the ANZ market and how it compares on a global scale and the latest trends impacting this market including the introduction of Amazon. Gareth covers the benefits of cloud based software for users and the important process of educating your users about your product.

Gareth has been with Unleashed for 8 years, successfully navigating the business from startup to over 2,500 global partners. Gareth has worked for over 15 years managing high performing sales teams to grow businesses.

In the third episode of the Unleashed Academy podcast, Dylan talks product management in SaaS with Sireen Collins from our product team.

Sireen has a background in engineering and keeps an eye on customer feedback and translate them into requests for our development team they can work on.

On this episode of the Unleashed Academy podcast, we introduce our Marketing Manager, David Procter. In this podcast, we will discuss the the importance of marketing for any business, as well as the cloud-based software landscape.

David has had a varied marketing career working for small and large companies both in New Zealand and abroad. With 18 years of experience under his belt, he manages the marketing team at Unleashed.

On this episode of the Unleashed Academy podcast, we introduce our General Manager/CTO, Lisa Miles-Heal. In this podcast, we will discuss the challenges of innovation for Software-as-a-Service (SaaS) companies. Lisa also reveals what goes on behind the scenes at Unleashed, and tackles how to encourage innovation in your organisation.

Lisa is a General Manager at Unleashed and also doubles as the CTO. Having been in the IT industry for a number of years, she has extensive experience in the mobile, financial services and software solutions industries. Lisa has focused her career on empowering technology teams to deliver solutions that allow businesses to do better through technology and services.