High staff turnover doesn’t just hurt your bottom line. It kills morale, slows execution, and drives away your best people. But what if you could fix that before a new hire even starts?Today, I’m joined by Ramli John, author of *Product-Led Onboarding* and founder of Delight Path. We talk about how onboarding isn’t just a checklist — it’s a powerful moment to show people what your company’s really about.We cover what it takes to make someone feel like they belong on day one, how small moments of delight can build real loyalty, and why getting to a “quick win” early on makes a massive difference in retention.🔹 Shrinking “time to first win” — and why it matters🔹 The best onboarding moment Ramli’s ever had (hint: Coffee Crisp)🔹 Building a 30-60-90 plan that sets people up to succeed🔹 How onboarding reflects your values and leadershipIf you’re leading teams, hiring frontline workers, or just want to keep the people you’ve invested in, this episode’s packed with practical ideas to make onboarding actually work.🎧 Tune in and let’s plug the leaky bucket.---Brought to you byTANDA – Unlocking employee retention, productivity, and happinesshttps://www.tanda.io---Find RamliDelight Path: https://www.delightpath.comLinkedIn: https://www.linkedin.com/in/ramlijohn---Connect with JesseLinkedIn: http://www.linkedin.com/in/jessechorInstagram: https://www.instagram.com/jessechorX: https://x.com/jessechorFacebook: https://www.facebook.com/jesse.chorThreads: https://www.threads.net/@jessechorLinktree: https://linktr.ee/jessechor---🎉 Shoutout for this episode#EmployeeExperience #OnboardingMatters #RetentionStrategies #LeadershipLessons #FrontlineTeams #MomentsOfDelight #Everboarding #TandaPodcast #UnlockedPotential #RamliJohn

In this episode of Unlocked Potential, I sit down with Ted Blosser, co-founder and CEO of WorkRamp, to explore how fast-growing companies can scale without losing the culture that made them great — and why creating a consistent cultural rhythm is the key to keeping your team aligned, engaged, and high-performing.

Ted shares the real behind-the-scenes stories:

🔹 What a “cultural rhythm” actually is — and how to build one that lasts

🔹 Why most companies invest in training either too early or too late

🔹 How to grow managers from within without diluting your values

🔹 How AI is changing the way teams train, certify, and scale operations

🔹 What operators in hospitality, construction, and manufacturing should automate now — before it’s too late

Whether you're an owner, operator, or people leader, this conversation is packed with actionable strategies to help you scale smarter, lead stronger, and protect your company’s DNA through every stage of growth.

🎙️ Brought to you by

TANDA – Empowering frontline teams through better scheduling, onboarding, and performance tools. www.tanda.io

🔗 Where to find Ted

LinkedIn:   / tedblosser  

WorkRamp: https://www.workramp.com/

🔗 Where to find Jesse

LinkedIn:   / jessechor  

Instagram:   / jessechor  

X: https://x.com/jessechor

Facebook:   / jesse.chor  T

hreads: https://www.threads.net/@jessechor

Linktree: https://linktr.ee/jessechor

🎉 Shoutout of the Week

This one goes to Ad Hoc —  Thomas Keller’s legendary fried chicken spot. I’m repping the uniform shirt in this episode and the food is just as bold as the convo

#Leadership #TedBlosser #WorkRamp #UnlockedPotential #ScalingCulture #TeamRhythm #FrontlineTeams #Onboarding #ComplianceTraining #AIInLearning #BusinessExecution #Tanda #EmpowerYourTeam

In this episode of Unlocked Potential, I sit down with Henry Shi, co-founder of Super.com, to dive deep into how he scaled his company to over 50 million users and $150 million in annual revenue — and why staying lean, fast, and customer-focused made all the difference.

Henry shares the real behind-the-scenes stories:

🔹 Why a single billboard can build billion-dollar awareness

🔹 How to survive losing 80% of your revenue overnight (and come out stronger)

🔹 How AI is transforming opportunities for operators — not just tech giants

🔹 Lessons for owners and managers on building teams that don’t slow down as you scale

🔹 Why staying close to your customer matters more than ever — especially for frontline industries like hospitality, construction, and restaurants.

Whether you're an owner, operator, or future founder, this conversation is packed with practical, actionable insights to help you lead smarter, empower your teams, and embrace the future with confidence.

🎙️ Brought to you by

TANDA – Empowering frontline teams through better scheduling, onboarding, and performance tools.

www.tanda.io

🔗 Where to find Henry

LinkedIn:https://www.linkedin.com/in/henrythe9th/

Super.com: https://www.super.com/

🔗 Where to find Jesse

LinkedIn: https://www.linkedin.com/in/jessechor/

Instagram: https://www.instagram.com/jessechor/

X: https://x.com/jessechor

Facebook: https://www.facebook.com/jesse.chor

Threads: https://www.threads.net/@jessechor

Linktree: https://linktr.ee/jessechor

🎉 Shoutout of the Week

Shouting out Steph Curry—because apparently being the greatest shooter of all time wasn’t enough. Now he’s backing Super.com, a startup helping everyday people save money and build credit. From deep threes to deep impact, Steph’s showing up where it matters. 🔥

#Leadership #StartupGrowth #FrontlineTeams #AIForBusiness #BusinessExecution #HenryShi #SuperDotCom #Tanda #EmpowerYourTeam #OwnerOperator #UnlockedPotential #BusinessPodcast

Most people think opening a restaurant is about passion and food. But the truth is, the ones who survive—and thrive—are master operators, leaders, and builders of unstoppable teams.

In this episode, I sit down with Steve Rosen, longtime Seattle restaurant owner and founder of concept restaurants like Blue C Sushi, Rocket Taco, and Elemental Pizza, to talk about how to actually make a restaurant succeed in today’s wild economy—and why leading a frontline team well might be the single greatest advantage you have.

Steve didn’t plan on being a restaurateur. In fact, he started in tech and filmmaking. But a spur-of-the-moment decision led him into the restaurant world, where he learned firsthand how to balance creativity with execution—and how to stay resilient through boom times, recessions, and now, a post-COVID landscape.

We dive into:

🔹 How customer habits have changed forever after COVID—and what it means for operators

🔹 Why staffing challenges aren’t just a labor problem (they’re a leadership problem)

🔹 What restaurant teams really need to stay loyal (hint: it’s not just money)

🔹 How rising costs are pushing operators to rethink pricing, service, and value

🔹 The hidden cost of broken culture—and how the best teams are built

🔹 How tech and AI might reshape hospitality (but people still win hearts)

🔹 What smart owners are doing now to prep for the next economic shift

From pineapple-on-pizza debates to surviving your first cash till panic, this episode gets real about the highs and lows of hospitality—and why restaurants, when done right, still have the power to change lives.

🛠️ Whether you're running your first location, expanding your brand, or dreaming of opening your own place, this conversation is packed with tangible takeaways you can use right now.

🎙️ Brought to you by

TANDA – Empowering frontline teams through better scheduling, onboarding, and performance tools.www.tanda.io

🔗 Where to find Steve

LinkedIn: https://www.linkedin.com/in/steve-rosen-9079163/

Rocket Taco: https://rocket-taco.com/

Elemental Pizza: https://elementalpizza.com/

BittyFish Sushi: https://www.bittyfishsushi.com/

🔗 Where to find Jesse

LinkedIn: https://www.linkedin.com/in/jessechor/

Instagram: https://www.instagram.com/jessechor/

X: https://x.com/jessechor

Facebook: https://www.facebook.com/jesse.chor

Threads: https://www.threads.net/@jessechor

Linktree: https://linktr.ee/jessechor

🎉 Shoutout of the Week

Rockin’ the Marshawn Lynch jersey today — because if you’re gonna talk leadership, execution, and owning your lane, you might as well channel Beast Mode. Appreciate you, Marshawn — for showing everybody how to move different and stay true. 🏈

#RestaurantLeadership #HospitalityOperators #TeamCulture #RetentionStrategy #RestaurantStaffing #FutureofDining #RestaurantResilience #Tanda #UnlockedPotentialPodcast #RestaurantLife #OwnerOperator

Most people think restaurant work is a stepping stone—something you do before your “real” career starts. But what if it’s actually one of the best launchpads for leadership out there?

In this episode, I talk with Anthony Anton, President & CEO of the Washington Hospitality Association, about the restaurant industry’s massive impact on careers, culture, and the economy—and why it’s time we started treating hospitality like the powerhouse it really is.

Anthony grew up in a Greek restaurant family, fell into politics, and ended up leading one of the most respected hospitality associations in the country. We talk about what’s changed, what’s stayed the same, and how restaurants are navigating staffing shortages, rising costs, and the future of tech and AI.

We break down:

🔹 Why restaurant careers still matter—and why they’re misunderstood

🔹 The hidden stress of understaffed teams (and how it hurts business)

🔹 What leaders can do when people just stop showing up

🔹 The cultural shift in how we lead frontline teams

🔹 How AI and automation can enhance hospitality (not replace it)

🔹 What operators can do today to prep for tomorrow’s recession

From pineapple-on-pizza debates to how McDonald’s shaped my leadership style (yes, I still have my name tag), this episode dives deep into what makes hospitality special—and how we can build a future where restaurant work gets the respect it deserves.

🛠️ If you’ve ever worked a shift, led a team, or eaten out (so, everyone), this one’s for you.

🎙️ Brought to you by

TANDA – Empowering frontline teams through better scheduling, onboarding, and performance tools.

www.tanda.io

🔗 Where to find Anthony

LinkedIn: https://www.linkedin.com/in/anthonyanton/

Washington Hospitality Association: https://wahospitality.org/

🔗 Where to find JesseLinkedIn: https://www.linkedin.com/in/jessechor/

Instagram: https://www.instagram.com/jessechor/

X: https://x.com/jessechor

Facebook: https://www.facebook.com/jesse.chor

Threads: https://www.threads.net/@jessechor

Linktree: https://linktr.ee/jessechor

🎉 Shoutout of the Week

Shoutout to the 12th Man of the Seattle Seahawks—the loudest, proudest fan base in football and a cornerstone of Pacific Northwest culture. I wore my #12 jersey for this episode, and let’s be honest… you can’t talk Seattle without shouting out the Hawks. That energy? It’s real. Go Hawks! 💙💚

#HospitalityLeadership #RestaurantOwners #FrontlineCulture #TeamRetention #AIinHospitality #AmericanDream #WorkforceStrategy #Tanda #UnlockedPotentialPodcast #WAHospitality #RestaurantLife

In this episode of the Unlock Potential Podcast, we’re joined by Jason Ing, Chief Marketing Officer at Gusto, to break down how small businesses can punch above their weight, build brand power, and grow with intention.

If you’re a business owner looking to go from local to legendary—this one’s for you.🎯

Jason shares:

🔹 Why some small businesses win big—and how storytelling fuels that growth

🔹 Budget-friendly marketing tactics that actually drive results

🔹 How to turn negative reviews into long-term customer loyalty

🔹 What Jason Ing learned from scaling both startups and national brands

🔹 How AI is transforming marketing—and why it’s not replacing humans🎙️

Brought to you by

TANDA – Empowering frontline teams through better scheduling, onboarding, and performance tools.

www.tanda.io

🔗 Where to find Jason

LinkedIn:   / ingjason  

Gusto: https://gusto.com/

🔗 Where to find Jesse

LinkedIn:   / jessechor  

Instagram:   / jessechor  

X: https://x.com/jessechor

Facebook:   / jesse.chor  

Threads: https://www.threads.net/@jessechor

Linktree: https://linktr.ee/jessechor

🎉 Shoutout of the Week

Shoutout to BigBadToyStore—because sometimes going big starts with thinking like an Autobot. From retro G1 classics to the latest collectibles, BBTS keeps the Transformers legacy alive and rolling. If you’ve ever dreamed of transforming your shelf into Cybertron, you already know:🛒 https://www.bigbadtoystore.com

#SmallBusinessLeadership #MarketingStrategy #MarketingStrategy #BrandBuilding #HumanFirstBusiness

In this episode of the Unlock Potential Podcast, we’re joined by Jason Ing, Chief Marketing Officer at Gusto, to break down how small businesses can punch above their weight, build brand power, and grow with intention.If you’re a business owner looking to go from local to legendary—this one’s for you.🎯 Jason shares:🔹 Why some small businesses win big—and how storytelling fuels that growth🔹 Budget-friendly marketing tactics that actually drive results🔹 How to turn negative reviews into long-term customer loyalty🔹 What Jason Ing learned from scaling both startups and national brands🔹 How AI is transforming marketing—and why it’s not replacing humans🎙️ Brought to you byTANDA – Empowering frontline teams through better scheduling, onboarding, and performance tools.www.tanda.io🔗 Where to find JasonLinkedIn: https://www.linkedin.com/in/ingjason/Gusto: https://gusto.com/🔗 Where to find JesseLinkedIn: https://www.linkedin.com/in/jessechor/Instagram: https://www.instagram.com/jessechor/X: https://x.com/jessechorFacebook: https://www.facebook.com/jesse.chorThreads: https://www.threads.net/@jessechorLinktree: https://linktr.ee/jessechor🎉 Shoutout of the WeekShoutout to BigBadToyStore—because sometimes going big starts with thinking like an Autobot. From retro G1 classics to the latest collectibles, BBTS keeps the Transformers legacy alive and rolling.If you’ve ever dreamed of transforming your shelf into Cybertron, you already know:

🛒 https://www.bigbadtoystore.com#SmallBusinessLeadership #MarketingStrategy #MarketingStrategy #BrandBuilding #HumanFirstBusiness

Most startups think interns are a luxury, something to explore “someday.” But what if they’re the key to your next growth spurt?

In this episode, Jesse Chor talks with Sabih Bin Wasi, CEO of Stellic, about how smart internship programs can power real growth, innovation, and leadership development—even in early-stage companies.

Whether you’re building a team or growing a business, this one’s for you. Sabih shares the story of how Stellic grew from a college project into a fast-growing education tech platform—and how interns have been there since day one.

From bringing energy and fresh ideas to creating a direct pipeline of top talent, internships can do way more than just check a box.

We break down:

🔹 Why hiring interns is worth the time (especially for startups)

🔹 How to design an internship program that actually works

🔹 Why in-person internships create stronger teams

🔹 How great interns can become your next great leaders

🔹 What non-tech companies get wrong about internships

🔹 Advice for students to stand out and land their dream role

Whether you’re a founder, a hiring manager, or a student looking for career advice, this episode is packed with real-world insights and stories—from Microsoft co-op shirts to how an intern became Stellic’s CTO.

🛠️ If you care about building a future-focused team, this one’s for you.

🎙️ Brought to you by

TANDA – Empowering frontline teams through better scheduling, onboarding, and performance tools. www.tanda.io

🔗 Where to find Sabih

LinkedIn:   / sabihbinwasi  

Stellic: https://www.stellic.com/

🔗 Where to find Jesse

LinkedIn:   / jessechor  

Instagram:   / jessechor  

X: https://x.com/jessechor

Facebook:   / jesse.chor  

Threads: https://www.threads.net/@jessechor

Linktree: https://linktr.ee/jessechor

🎉 Shoutout of the Week

Shoutout to Waterloo’s co-op program—a powerhouse of future talent that’s helped launch countless careers (and startups like Stellic!). Canada’s student game is strong.

Learn more at https://uwaterloo.ca/future-students/

#InternshipPrograms #StartupCulture #StudentTalent #LeadershipDevelopment #EarlyCareer #FrontlineFuture #HiringTips #OnboardingDoneRight #CoOpLife #WorkplaceInnovation #UnlockedPotentialPodcast #Stellic

Why More Money Isn’t the Answer (And What Is)

High turnover is draining your business—but here’s the good news: keeping great employees doesn’t always mean paying more.

In this episode of The Unlocked Potential Podcast, I sit down with Tom Leung, former Google and YouTube product leader and host of Fireside PM, to break down what really keeps people loyal, engaged, and motivated—especially in small and blue-collar businesses. Whether you run a construction crew, a restaurant, or a manufacturing operation, this episode is packed with practical, advice to help you build stronger teams, keep your best people longer, and become a better leader.

We dive into:

🔹 Why people actually leave jobs (hint: it’s rarely just about money)

🔹 How to build a workplace people don’t want to walk away from

🔹 The truth about motivation vs. accountability

🔹 What small businesses can learn from Google’s leadership practices

🔹 How to spot disengagement early—and fix it

🔹 Why growth, feedback, and feeling valued matter more than another dollar

Tom shares battle-tested insights from startups to Big Tech, and shows how to apply them in any work environment—no ping pong tables or tech jargon required.

🔧 If you’re a business owner struggling with retention, team morale, or leadership burnout—this one’s for you.

Brought to you by:

TANDA - Unlocking employee retention, productivity, and happiness https://www.tanda.io/

Where to find Tom:

Linkedin: https://www.linkedin.com/in/toml/

Where to find Jesse:

LinkedIn: https://www.linkedin.com/in/jessechor/

Instagram: https://www.instagram.com/jessechor/

X: https://x.com/jessechor

Facebook: https://www.facebook.com/jesse.chor

Threads: https://www.threads.net/@jessechor

Linktree: https://linktr.ee/jessechor

🎉 Shoutout for This Episode (DC Edition!)

If James Gunn can reboot Superman, you can definitely rethink how you lead your team.

💥This episode is all about ditching outdated playbooks and discovering your own leadership superpower — no cape required.

🦸‍♂️ Whether you’re a Man of Steel at work or just trying to avoid kryptonite (like high turnover), hit that like button, share it with your Justice League, and let’s build workplaces that actually work.

#DCFan #JamesGunnSuperman #LeadershipReboot #ModernLeadership #EmployeeRetention #workplaceculture #leadwithpurpose #retentionstrategies

High employee turnover is draining your business more than you realize. When workers don’t feel valued or safe speaking up, they disengage—or worse, they leave.In this episode, Trista Taylor, founder & CEO of Regroup and former leader of Google’s Global Team Development program, shares how trust and psychological safety can reduce turnover, boost morale, and improve productivity.🔹 Why turnover is costing you thousands in lost time and productivity🔹 The #1 reason employees check out (and how to fix it)🔹 How great leaders build loyal teams that stick around🔹 Why “Don’t bring me problems, bring me solutions” is hurting your businessIf you’re struggling with retention, engagement, or employee morale, this episode is packed with actionable insights to help you turn things around.🎧 Subscribe & listen now to start keeping your best employees longer!

Brought to you by:

TANDA - Unlocking employee retention, productivity, and happiness https://www.tanda.io

Where to find Trista:

LinkedIn: https://www.linkedin.com/in/tristataylor/

Regroup: https://www.regroup.co/

Where to find Jesse:

LinkedIn: https://www.linkedin.com/in/jessechor/

Instagram: https://www.instagram.com/jessechor/

X: https://x.com/jessechor

Facebook: https://www.facebook.com/jesse.chor

Threads: https://www.threads.net/@jessechor

Linktree: https://linktr.ee/jessechor

Hi—I’m Jesse Chor, Founder and CEO of TANDA, host of the Unlocked Potential Podcast. I’m passionate about technology and ideas that unlock human potential within companies. I’ve always been driven to build the kind of team and culture I’ve wanted to be a part of. On YouTube, I share conversations and insights on how technology is transforming the way we inspire and drive extraordinary achievements.My goal is to help founders and CEOs invest in their skilled teams by learning from other great founders and leaders. If that resonates with you, subscribe for more!