Join Wendy Coulter as she interviews Stan Phelps, author of the 'Goldfish' series, exploring innovative brand strategies. Stan shares insights on embracing flaws, the Hummingbird Effect in marketing, and how small changes can lead to big results. 

Learn about unique branding examples, the impact of experiential marketing, and leveraging small innovations to stand out. They discuss real-world success stories from Panera to DoubleTree, and delve into strategies for both B2B and B2C sectors. Discover how companies can differentiate by focusing on their unique strengths and embracing their 'flaws.'

00:00 Embracing Flaws and Brand Building

01:19 Introducing Stan Phelps and His Journey

03:41 Experiential Marketing Highlights

07:53 The Moment of Truth and the Purple Goldfish Project

09:54 Small Innovations with Big Impacts

22:35 B2B Marketing Examples

24:28 Adding Value and Removing Friction

25:31 The Heartwarming Panera Story

29:27 The Impact of Customer Experience

33:16 The Value of Referred Customers

36:25 Embracing Innovation and Uniqueness

38:36 Strategies for Standing Out

45:36 The Power of Little Things

46:57 Conclusion and Final Thoughts