In this insightful episode, Wendy Coulter and Roy Osing discuss the essential steps to building a strong brand and unlocking unprecedented business results. Wendy, a brand expert, introduces Roy, a disruptor who took a startup to $1 billion in sales. Together, they unpack Roy's unique 'Be Different or Be Dead' approach, the importance of strategic game planning, hiring for goosebumps, and executing innovative processes. Learn the keys to creating gas-worthy experiences, transforming cultures, and achieving remarkable growth by embracing audacious, unheard-of ways.
00:00 Introduction to Wendy Coulter and Branding
01:04 Meet Hannah: Fun Facts and Snow Outfits
02:24 Introducing Guest Roy Osing: Be Different or Be Dead
03:40 Roy's Journey: From Startup to Billion-Dollar Sales
04:30 The Importance of Differentiation and Innovation
08:47 Creating a Strategic Game Plan
10:53 Innovative Approaches to Customer Engagement
18:30 Eliminating Dumb Rules for Better Customer Experience
20:47 Roy Osing's Company and Its Evolution
23:04 Hiring for Goosebumps: Building a Caring Team
32:11 The Goosebumps Story and Hummingbird Effect
32:34 Measuring Customer Perception
33:54 Creating a Caring Culture
36:33 Challenges in Small and Large Businesses
37:48 Leadership and Execution
39:53 Strategic Game Plan and Execution
41:40 Innovation and Simplification
41:59 Case Study: Lawn Cutting Business
43:51 Setting Growth Targets
44:54 Differentiation and Customer Focus
51:34 The Importance of Deletion in Innovation
52:50 Startup Growth and Challenges
01:00:57 Be Different or Be Dead
01:01:29 Conclusion and Contact Information