In this engaging podcast episode, Faisal Khan and Dr. James Piecowye, delve into a fascinating interview with Ankesh Agarwal, a renowned CX expert and Director - Customer Experience at Majid Al Futtaim.

Join us as we explore Ankesh's transition from insights to CX, the exciting changes in the discipline, and the crucial role of data in making informed CX decisions. Discover how CX has evolved from studying customer satisfaction to becoming a vital differentiator for brands in a competitive marketplace.

If you're eager to uncover the secrets behind successful CX initiatives and how data-driven decision-making and adaptability are vital for business success, this podcast episode is a must-listen. Tune in to gain valuable insights and learn how organizations can thrive by embracing the evolving landscape of customer experience.