Avoiding feedback to "protect" trust? Bad news. You're breaking it.

In this episode, Jeff Hancher hands you the playbook for turning hard talks into trust-building wins. His expectations + feedback + accountability framework takes the mystery out of feedback and replaces it with results.

You'll learn why being effective beats being right and how a few smart habits can flip your culture from stressed to strong. If you want to keep your people and grow them at the same time, start here.

00:00 Cold open: Running from poverty, the military, and tin-can car floors 06:00 Being right vs. being effective. Only one wins in feedback 07:00 The nickel story: Poverty to GI Bill to first sales job 14:00 Feedback is gold… and fragile 19:00 The framework: Expectations, Feedback, Accountability 20:45 The mint role-play: Earning the right to give tough feedback 25:00 Picking the right tool: Supportive, Collaborative, or Directive 27:00 F.E.A.R. in leaders: Fallout, Emotion, Amateur moves

Website: www.jeffhancher.com Book: Firm Feedback in a Fragile World Book Release June 17, 2025 www.firmfeedbackbook.com LinkedIn: www.linkedin.com/in/jeff-hancher Facebook: www.facebook.com/thechampionforum Instagram: www.instagram.com/jeff.hancher YouTube: www.youtube.com/@jeffhancher