In this episode of Unpacking the Hotel Business, Josh interviews Jemel Jones, Chief Operating Officer at Phoenix American Hospitality. Jemel shares his journey in the hospitality industry, starting as a valet and working up to COO. He discusses the different types of hotel ownership models and the benefits of the owner-operator model. Jemel also shares his insights on creating value for hotel investors, including focusing on the product, pricing, profitability, and market opportunities.

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