In this episode of Scaling Together, Josh and Yesenia Nelson pull back the curtain on the retention systems that have kept their agency thriving for years. You’ll learn:

• The 48-hour wow window: how a high-touch onboarding box crushes buyer’s remorse.

• Strategic gifting that murders churn (hint: quality over quantity—always).

• Proactive satisfaction tracking—red / yellow / green dashboards, call grading, and monthly-touch scorecards.

• The right way to own mistakes and convert angry clients into lifelong advocates.

• Building a client-success team with the DISC and Kolbe profiles that actually matter.

• Consultative upsells and price-increase frameworks that feel helpful, not pushy.

If you’re serious about keeping clients, scaling revenue, and leading with integrity, hit play now.

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