Customer engagement should never end when the purchase is complete—touchpoints and enablement are just as important as earning a sale.

Shelby Skrhak speaks with Nicole Dziedzic, senior vendor business manager, and Clay Carpenter, senior channel account executive, both of Ingram Micro, about:

• The definition of customer success
• Building customer success plans that scale
• Who is the target for the digital customer success program?

To join the discussion, follow us on Twitter @IngramTechSol #B2BTechTalk

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