On this episode of Caffeinated CX we're delving deep into the world of customer experience like never before. Get ready to be inspired as we unravel the importance of unyielding training for your Customer Service Department. From mastering skills to crafting unforgettable service, we'll explore how this relentless pursuit of excellence not only transforms your customer interactions but also sparks a domino effect across your entire business.

We discuss how important it is for your training material, your trainers, your Team Leads, and your supervisors to all be in alignment. If they're not, you are DOOMED.